How To Get Help

Information Technology (IT) understands it can be frustrating when technology doesn't work as expected, so we've made it as easy as possible to get help quickly.

Hit the ground running with easy instructions on getting connected and protecting your personal information.

Here, you can find the links that we think might be the most useful for you!


Accounts and Access

Other Helpful Resources

Instructional Technology

  • Classroom Technology Help - Need assistance for technology in the classroom? Contact Tech Services at ext. 4357.
  • Lecture Capture (Echo360) Help - Have questions about lecture capture technology here at UMass Lowell? Refer to our Lecture Capture page.
  • Technology Consulting - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist! Please enter a support request at our Self-Service Portal.

Academic Technology Assistance & Workshops

Welcome to UMass Lowell!

Information Technology (IT) is here to help get you up and running on campus!

Take a tour through the resources we've put together in one convenient place.

Please note: Tech Services will be unable to assist you with an email address or password until you are fully processed by Human Resources (HR).

Each year, over 19,000 students, faculty and staff submit more than 40,000 service requests! Our Tech Services teams responds to every request and incident. Below are the available options for contacting us.

  1. Report an incident or submit a request:
    • Technology not working as expected? Need access to a technical resource? Submit an incident using the "Create a Service Desk Ticket" button or use the search bar to find a request form.

  2. Urgent Incidents and Requests: Call us directly at 978-934-4357 or 866-435-7437 (toll free)
    • Monday through Thursday - 8 a.m. to 8 p.m..
    • Friday - 8 a.m. to 5 p.m.
      • Winter Intersession Hours: Monday - Friday: 8 a.m. to 5 p.m.
      • Summer Intersession Hours: Monday - Friday: 8 a.m. to 5 p.m.
  3. Walk-in:
    • Martin T. Meehan Student Center, Suite M50 (B-side of the building, located on the Mezzanine, one floor above UCard, Access and Parking Services (UCAPS) and University Police)
    • Monday through Friday: 8 a.m. to 5 p.m.
    • For the courtesy of our Information Technology (IT) staff, please plan to arrive no later than 4:45 p.m. if your issue requires troubleshooting.