Eduroam Configuration Instructions

iOS Device ios

Before you get started:

1. You need to use the Safari browser during setup.
2. After you tap the Install Eduroam Profile button, you have to open Settings and tap on Profile Downloaded to actually install it on your device.
   • iOS Setup Guide
   • Get Started Now

macosMac OS Device

Before you get started:

1. If this device has previously connected to eduroam, you must remove the old profile before continuing.
2. After installing the new eduroam profile, you need to disconnect from the UMassLowell network and connect to eduroam.
   
   
   • MacOS Setup Guide
   • Get Started Now

winWindows Device

Before you get started:

1. Windows 7 is no longer a supported operating system, please upgrade to Windows 10.
2. Occasionally, the Aruba QuickConnect program won't know which certificate to use for eduroam. If you're on the Connect step and it looks like it's stuck, open your list of Wi-Fi networks, select eduroam, and choose the certificate with your email address.
   • Windows 10 Setup Guide
   • Get Started Now

androidAndroid Device

Before you get started:

1. Before clicking the Get Started Now link below, you need to install the Clearpass QuickConnect app from the Google Play Store. Once installed, launch the app and accept ALL of the permission requests that appear.
2. After setting up the app, make sure you click I have already installed QuickConnect on the first screen after logging in.
3. You need to use the Google Chrome browser during setup.
   • Android Setup Guide
   • Get Started Now

Chromebook

Watch our instructional video or view our Printable Instructions for Chromebook (pdf).

Linux

1. Click the 'WiFi' icon in the bottom right corner of the screen.
   • Note: If you are a visitor or guest to UMass Lowell (i.e., not faculty, staff, or student), please see the instructions for accessing the UMass Lowell guest wireless network.
2. Click the wireless option, select 'eduroam' from the list of wireless networks, and click 'Configure'.
   • Note: If you see any security warnings during these steps, tap 'Continue' or 'Accept'.
3. In the 'Join Wi-Fi network' screen, enter the following:
   • In the 'EAP method' menu, select 'PEAP'.
   • In the 'Phase 2 authentication' menu, select 'MSCHAPv2'.
   • In the 'Server CA certificate' menu, select 'Do not check'.
   • Enter your UMass Lowell credentials (your full UMass Lowell email address and password) in the 'Identity' and 'Password' fields, respectively.
4. Click 'Connect' to complete the connection.
5. If this does not work, please run updates on your system and then reboot.

Ubuntu:

• sudo apt-get update
• reboot

Fedora:

• sudo yum check-update
• sudo yum update
• reboot

If you still need assistance connecting to eduroam please contact TechServices by email: help@uml.edu or phone: 978-934-4357.

othersOther Devices

Game consoles, streaming devices and any other Wi-Fi enabled device not listed above do not connect to eduroam and instead are connected through the My Devices Portal. Instructions for each of these devices can be found on our Wired Internet and MAC Address Page.