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Services by Category

To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for: what kind of computer should you buy, how do you access your UMass email account or how do you reach the IT Service Desk? See this list of helpful links!

  • Academic and Instructional Technology - Learn about classroom technology and Lecture Capture.
  • Administrative Applications - All the apps that help you do your work: SiS, HR Direct, e*mpac, Summit and document imaging can be found here.
  • Email for Students - Configure and access your email if you are a student.
  • Faculty & Staff Email - Configure your email or if you are faculty or staff, create a listserv here.
  • Email Password Requirements - View requirements for making a safe and secure password.
  • Get Connected - Connect to the network, gain access from home, print a document or configure your mobile device.
  • Software - Check the list for available software applications that support your academics or your job.
  • Hardware - Want to learn about purchasing laptops and desktops? You've found the place.
  • Training - We'll help you with video tutorials, wiki's, Lecture Capture, SiS, HR Direct, e*mpac and document imaging.
  • Voice Services - Learn about your voicemail, resident hall phones, emergency campus phones & much more!