Current Updates
Listserv Update: Beginning immediately, Listserv can ONLY be accessed via VPN or an on-campus internet connection. If you need assistance installing or connecting to the VPN, please find instructions on our VPN and Remote Access page. For further questions, please contact TechServices at 978-934-4357.
ChatGPT is coming to UMass Lowell: UMass Lowell IT is excited to share ChatGPT Enterprise coming soon to you and your workflow! ChatGPT Enterprise is an advanced AI tool designed to boost our productivity while safeguarding our sensitive data. Unlike free AI platforms, ChatGPT Enterprise provides robust data protection, ensuring secure and ethical use, and we can't wait to see all the amazing ways you enhance our community with this incredible tool. Explore how this smart assistant can transform your workflow with our informational page, and stay tuned for more updates!
Self-Service Password Reset: Effective July 1, 2024, IT will be implementing self-service password reset for all accounts enrolled in Microsoft Authenticator. To reset your password, please go to the Password Reset Portal. You will need to have your mobile device ready for multi-factor authentication to complete the password reset. This method is the fastest and most secure way for clients to regain access to their accounts.
Please note that TechServices will no longer be able to verify personal information for password resets over the phone once this initiative begins.
Out with Duo, in with Authenticator: Voluntary open enrollment beginning February 14, 2024! Please use our MFA Enrollment Guide to help you through the process and seamlessly switch from Duo to Authenticator. Once you have completed enrollment you will be able to log in to all your UMass Lowell (UML) accounts using the authenticator app. Should you have any questions regarding MFA, this switch, or our policies, please reach out to TechServices at 978-934-4357 and we will be glad to help! If you would like assistance with the enrollment process, please consider registering for our upcoming TechCafé sessions, where a member of the TechServices team can assist you.