Current Updates
Registered Network Devices Expiring: The annual expiry period for all registered, wired network devices expires on July 1, 2025. If you have devices registered through the My Devices Portal, we ask that you take a moment to renew those device in advance of the expiration date to avoid disruptions in service.
Please note: this does NOT apply to devices using the eduroam network, and the My Devices Portal is only accessible while on campus or when connected to the Virtual Private Network (VPN).
For instructions on how to re-enroll your device, please see our detailed How to Update a Device on the My Devices Portal guide.
Upgrade to Windows 11:: as technology continues to evolve, it is essential for us in IT to ensure that our campus systems remain up-to-date. Microsoft has recently announced that support for Windows 10 will end in Fall 2025. Consequently, we will be transitioning all Windows systems to Windows 11 in the upcoming months.
Here’s what you need to know:
- Windows 11 Installation Pop-ups: If you receive a pop-up prompting you to upgrade to Windows 11, please proceed with the installation. The process should take about 30 minutes.
- Older Windows Devices: If you are using a Windows device that is about 8 years old or older, and it is not designated as a Primary Device, please be aware that your department will need to budget for a replacement soon.
- Already on Windows 11? You're all set! No further action is required on your part.
If you have any questions or need assistance during the installation process, please contact TechServices by phone: 978-934-4357.
ServiceNow Virtual Agent: We’re excited to announce that Virtual Agent has arrived in ServiceNow to streamline your tech support experience! Virtual Agent provides instant answers to your most frequently asked questions. If the Virtual Agent encounters a question it can’t solve or you require a more personalized approach, type "Agent" in the chat and it will connect you to a live agent who can assist you directly within that chat. This is part of our ongoing commitment to delivering seamless, accessible support for our community. We invite you to explore this innovative tool and see how it can enhance your experience!
Transition to Canvas: The university is changing Learning Management System (LMS) providers. Information on this transition can be found on our Transition from Blackboard to Canvas page. All questions concerning this transition can be forwarded to the Academic Technology Team by email: bbhelp@uml.edu (on-campus) or email: onlinelearning@uml.edu (Graduate Online and Professional Studies (GPS)), or by phone at 978-934-4357 and select option 3 (on-campus) or 800-480-3190 (GPS).