As part of Information Technology’s commitment to providing superior service to our campus community, IT announced process changes and updates as it moves to support a remote workforce and the health and well-being of all on campus.

• The TechServices support phone line: 978-934-4357 will be staffed from 8 a.m. until 8 p.m., Monday through Thursday and from 8 a.m. until 5 p.m. on Friday.
• Our University Crossing service window will be staffed Monday, March 23 from 8 a.m. to 5 p.m.
• Effective Tuesday, March 24, the University Crossing location will be available by appointment only.
• Employees are required to call TechServices at 978-934-4357 to make an appointment prior to coming to campus.
• In order to keep the number of people in our waiting area minimized, customers are strongly encouraged to drop off equipment and pick it up later.
• All IT staff will wear gloves working on customers’ equipment for our customer’s and team member’s protection.
• Headsets will be available to be picked up at Police Dispatch in the University Crossing B building, starting Tuesday at 8 a.m.
• Due to building closures, TechServices is suspending all desk-side support, effectively immediately. All services will be done in University Crossing at our appointment-only service window.
• All tickets in current queue that require desk-side support will be closed, and may be reopened when the campus is back at full capacity.
• No visitors or customers will be permitted within the IT suite at M50.