Get Account Assistance

Whether you are looking to initiate your account, need assistance accessing your current account, or want to learn more about how to manage your account settings, we hope you can find answers to your questions here!

Once enrolled in Microsoft Authenticator, you can navigate to the Password Reset Portal to recover your account at any time.

  1. Once you are in the portal, in the Enter password screen, select Forgot my password.
  2. In the Get back into your account screen, type your UMass Lowell (UML) email address, and then prove you aren't a robot by entering the characters you see on the screen, and then select Next.
  3. On the next screen, select one of the methods on the left to verify your identity, then follow the prompts.
    Note: You may be required to use more than one method.
  4. Enter your new password, then confirm it below.

Please try the steps above before contacting Information Technology (IT). If you have any issues with the verification step, please call Tech Services at 978-934-4357.

  1. Go to the Microsoft My Account Overview page. If you’re not already signed in, sign in with your UMass Lowell (UML) credentials.
  2. From the left menu, select Change Password.
  3. On the Change your password page, enter your new password, then confirm it.
  4. Select Submit.

Undergrad Students: All new students will receive instructions to setup their account in the Admissions Portal. If you have trouble accessing the portal, please use the "Forgot Your Password" link on the login page. If you are still unable to login to the Admissions Portal, please contact Undergrad Admissions at 978-934-3931

Graduate /Graduate and Professional Studies (GPS) Students and Faculty / Staff: Please call TechServices at 978-934-4357 to have a temporary password issued, and then follow the instructions below.


Claiming Instructions:

  1. After receiving your temporary password, navigate to the My Account Overview page.
  2. You will be prompted to set up Microsoft Authenticator (iOS and Android) for Multi-factor authentication (MFA). Follow the instructions in the wizard to enroll.
  3. Once you have completed enrolling in MFA, you will be asked to set a new password
    • Minimum password length is 16 characters
    • Passwords must include at least 3 of the following:
      1. One upper-case character
      2. One lower-case character
      3. One special character (i.e. ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /)
      4. One numeric character
  4. After setting a new password, your account will be ready for use.

Video Instructions