To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for. Answers to your most common questions like, what kind of computer should you buy, how do you access your UMass email account, or how do you reach the IT Service Desk can be found in the dropdowns below! If you cannot find what you are looking for, please use our Get Help link to put in a ticket with TechServices.
Keeping track. Taking Account. Administrative Applications is where you’ll find the day-to-day tools and services that keep the campus community on track and informed.
Please Note: Fiscal year end orders for computers will be stopped at close of business on June 7 for budgets that close on July 1. This will be done to ensure deliver by June 30. This is the date provided by our vendors to ensure on time delivery. If your budget does not require delivery receipt prior to fiscal year end, computer orders can still be placed through the month of June.
- Faculty and Staff Computer Orders
- Computer Replenishment Program Frequently Asked Questions (FAQ)
- Student Hardware Recommendations and Software Licenses
With your UMass Lowell (UML) account, you have access to the wide range of features in the Microsoft 365 suite, including:
- and many more!
You can use the desktop apps installed on your computer or you can access the browser version of these apps by navigating to the Office 365 login page and entering your UML credentials.
We also provide helpful tips and answers to commonly asked questions on our Microsoft 365 page.
Below is a list of software applications that are licensed and available to the campus community. Please check back often as we add or update software applications on this list.
- Adobe Creative Cloud
- Global Protect (VPN)
- Lecture Capture Request
- LinkedIn Learning*
- Office for Faculty/Staff
- Office for Students
- Schrodinger Suites
- Tableau for Teaching
- Teams by Microsoft
- Turnitin (Plagiarism Detection)*
- Wolfram Alpha|Pro
*Available for use by active faculty, staff, and enrolled students
**Available for use by active faculty, staff, and enrolled graduate students.
Important Sign Out Message: Please remember to close all browser windows when software license key searches or software downloads are complete.
UMass Lowell has moved to Microsoft Teams for its Unified Communications solution.
Skype for Business is only supported for legacy connections. if you need assistance with Skype for Business, please contact TechServices at firstname.lastname@example.org or 978-934-4357.
UMass Lowell has seen steady growth in its faculty, staff and student populations in recent years. New academic buildings have opened, residential halls are opening this fall with a new garage as well as a new University Crossing building opening soon. This continued growth has necessitated an expansion in our telecommunications systems.Emergency Phones on Campus
An emergency telephone network has been in place since 2005. Along with over 120 strategically placed emergency blue phones throughout the University that ring directly to campus police, we have an updated e911 system that can pinpoint exact locations of each phone when a 911 call is initiated. Lowell Police are called when a 911 call is placed, while simultaneously alerting campus police of the emergency in progress.