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Services by Category

To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for: what kind of computer should you buy, how do you access your UMass email account or how do you reach the IT Service Desk? See this list of helpful links below!

  • Academic and Instructional Technology - Learn about classroom technology and Lecture Capture.
  • Administrative Applications - All the apps that help you do your work: SiS, HR Direct, e*mpac, Summit and document imaging can be found here.
  • Email for Students - Configure and access your email if you are a student.
  • Faculty & Staff Email - Configure your email or if you are faculty or staff, create a listserv here.
  • Email Password Requirements - View requirements for making a safe and secure password.
  • Get Connected - Connect to the network, gain access from home, print a document or configure your mobile device.
  • Software - Check the list for available software applications that support your academics or your job.
  • Hardware - Want to learn about purchasing laptops and desktops? You've found the place.
  • Training - We'll help you with video tutorials, wiki's, Lecture Capture, SiS, HR Direct, e*mpac and document imaging.
  • Voice Services - Learn about your voicemail, resident hall phones, emergency campus phones & much more!