To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for. Answers to your most common questions like, what kind of computer should you buy, how do you access your UMass email account, or how do you reach the IT Service Desk can be found in the dropdowns below! If you cannot find what you are looking for, please use our Get Help link to put in a ticket with TechServices.
Academic and Instructional Technologies are the day-to-day tools that keep the academic community on track and the student community engaged and informed.
For more information, email: bbhelp@uml.edu.
Keeping track. Taking Account. Administrative Applications is where you’ll find the day-to-day tools and services that keep the campus community on track and informed.
UMass Lowell's Digital Learning Centers (DLC) are IT's take on computer labs.
The DLC team is committed to providing the best teaching and learning spaces to the UMass Lowell community. All of these DLC locations provide student access to university technology and software in a secure environment and all learning centers have associated Service Level Agreements (SLA).
The DLCs are available for drop-in computing, instruction, meetings and workshops, as well as printing. All DLC locations are equipped with access to vLabs, providing a variety of software to faculty, staff and students.
Please be advised that no food or drinks are allowed in any of the Digital Learning Centers.
Safe, secure, fast, and reliable are all key factors of a well run network. We strive to provide you with just that network everyday. Whether you are using your desktop computer, cell phone, or laptop, your internet access should be an asset to your workflow. You can find here directions and information for your most important connection needs to stay browsing and surfing.
- Faculty and Staff Computer Orders
- Computer Replenishment Program Frequently Asked Questions (FAQ)
- Student Hardware Recommendations and Software Licenses
Please Note: Fiscal year end orders for computers will be stopped at close of business on June 7 for budgets that close on July 1. This will be done to ensure deliver by June 30. This is the date provided by our vendors to ensure on time delivery. If your budget does not require delivery receipt prior to fiscal year end, computer orders can still be placed through the month of June.With your UMass Lowell (UML) account, you have access to the wide range of features in the Microsoft 365 suite, including:
- Word
- Excel
- Powerpoint
- OneDrive
- Outlook
- Teams
- and many more!
You can use the desktop apps installed on your computer or you can access the browser version of these apps by navigating to the Office 365 login page and entering your UML credentials.
We also provide helpful tips and answers to commonly asked questions on our Microsoft 365 page.
Below is a list of software applications that are licensed and available to the campus community. Please check back often as we add or update software applications on this list.
- Adobe Creative Cloud
- Ansys
- ArcGIS
- EndNote*
- Global Protect (VPN)
- Labview*
- Lecture Capture Request
- LinkedIn Learning*
- Mathematica*
- MathType*
- Matlab*
- NVivo**
- Office for Faculty/Staff
- Office for Students
- Qualtrics*
- Respondus
- SAS
- Schrodinger Suites
- Solidworks*
- SPSS
- Stata
- Tableau for Teaching
- Teams by Microsoft
- Turnitin (Plagiarism Detection)*
- Wolfram Alpha|Pro
- Zoom
*Available for use by active faculty, staff, and enrolled students
**Available for use by active faculty, staff, and enrolled graduate students.Important Sign Out Message: Please remember to close all browser windows when software license key searches or software downloads are complete.
Welcome to vLabs!
UMass Lowell vLabs allows students, faculty and staff to access the university's software anytime from anywhere, including residence halls, libraries, and even from home. You now have access to any tool or application available in an on-campus lab on your Laptop, home PC, and even your tablet or smartphone.
Please note: If OneDrive is not appearing in your OneDrive session you can map it manually by opening the Cloud Drive Mapper folder in the Windows Start Menu and selecting the Cloud Drive Mapper shortcut. After a brief pause OneDrive should connect.
Applications may run slow or freeze if you are loading from a document in OneDrive. For best results copy the document from OneDrive to your vLabs desktop and edit as needed, and then copy back to the Cloud.
Report an Issue or call the IT Service Desk at 978-934-4357, should you have any problems with vLabs.
UMass Lowell has moved to Microsoft Teams for its Unified Communications solution.
Skype for Business is only supported for legacy connections. if you need assistance with Skype for Business, please contact TechServices at help@uml.edu or 978-934-4357.
UMass Lowell has seen steady growth in its faculty, staff and student populations in recent years. New academic buildings have opened, residential halls are opening this fall with a new garage as well as a new University Crossing building opening soon. This continued growth has necessitated an expansion in our telecommunications systems.
Emergency Phones on Campus
An emergency telephone network has been in place since 2005. Along with over 120 strategically placed emergency blue phones throughout the University that ring directly to campus police, we have an updated e911 system that can pinpoint exact locations of each phone when a 911 call is initiated. Lowell Police are called when a 911 call is placed, while simultaneously alerting campus police of the emergency in progress.