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Services by Category

As part of Information Technology’s commitment to providing superior service to our campus community, IT announced process changes and updates as it moves to support a remote workforce and the health and well-being of all on campus.

  • The TechServices support phone line: 978-934-4357 will be staffed from 8 a.m. until 5 p.m., Monday through Friday during the summer.
  • Our University Crossing service window will be staffed Monday, March 23 from 8 a.m. to 5 p.m.
  • Effective Tuesday, March 24, the University Crossing location will be available by appointment only.
  • Employees are required to call TechServices at 978-934-4357 to make an appointment prior to coming to campus.
  • In order to keep the number of people in our waiting area minimized, customers are strongly encouraged to drop off equipment and pick it up later.
  • All IT staff will wear gloves working on customers’ equipment for our customer’s and team member’s protection.
  • Headsets will be available to be picked up at Police Dispatch in the University Crossing B building, starting Tuesday at 8 a.m.
  • Due to building closures, TechServices is suspending all desk-side support, effectively immediately. All services will be done in University Crossing at our appointment-only service window.
  • All tickets in current queue that require desk-side support will be closed, and may be reopened when the campus is back at full capacity.
  • No visitors or customers will be permitted within the IT suite at M50.

To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for: what kind of computer should you buy, how do you access your UMass email account or how do you reach the IT Service Desk? See this list of helpful links!

  • Academic and Instructional Technology - Learn about classroom technology and Lecture Capture.
  • Administrative Applications - All the apps that help you do your work: SiS, HR Direct, e*mpac, Summit and document imaging can be found here.
  • Email for Students - Configure and access your email if you are a student.
  • Faculty & Staff Email - Configure your email or if you are faculty or staff, create a listserv here.
  • Email Password Requirements - View requirements for making a safe and secure password.
  • Get Connected - Connect to the network, gain access from home, print a document or configure your mobile device.
  • Software - Check the list for available software applications that support your academics or your job.
  • Hardware - Want to learn about purchasing laptops and desktops? You've found the place.
  • Training - We'll help you with video tutorials, wiki's, Lecture Capture, SiS, HR Direct, e*mpac and document imaging.
  • Voice Services - Learn about your voicemail, resident hall phones, emergency campus phones & much more!