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Departments providing services remotely. Building access limited. Check uml.edu/alert for more info.

Services by Category

As part of Information Technology’s commitment to providing superior service to our campus community, IT announced process changes and updates as it moves to support a remote workforce and the health and well-being of all on campus.

  • The TechServices support line at 978-934-4357 will be staffed from 8 a.m. until 8 p.m., Monday through Thursday and from 8 a.m. until 5 p.m. on Friday.
  • Our University Crossing service window will be staffed Monday, March 23 from 8 a.m. to 5 p.m.
  • Effective Tuesday, March 24, the University Crossing location will be available by appointment only.
  • Employees are required to call TechServices at 978-934-4357 to make an appointment prior to coming to campus.
  • In order to keep the number of people in our waiting area minimized, customers are strongly encouraged to drop off equipment and pick it up later.
  • All IT staff will wear gloves working on customers’ equipment for our customer’s and team member’s protection.
  • Headsets will be available to be picked up at Police Dispatch in the University Crossing B building, starting Tuesday at 8 a.m.
  • Due to building closures, TechServices is suspending all desk-side support, effectively immediately. All services will be done in University Crossing at our appointment-only service window.
  • All tickets in current queue that require desk-side support will be closed, and may be reopened when the campus is back at full capacity.
  • No visitors or customers will be permitted within the IT suite at M50. 
  • Students can receive temporary access to Adobe Creative Cloud Suite.

To help you navigate the IT website, we've done our best to group things by category - to help narrow down what you may be looking for: what kind of computer should you buy, how do you access your UMass email account or how do you reach the IT Service Desk? See this list of helpful links!

  • Academic and Instructional Technology - Learn about classroom technology and Lecture Capture.
  • Administrative Applications - All the apps that help you do your work: SiS, HR Direct, e*mpac, Summit and document imaging can be found here.
  • Email for Students - Configure and access your email if you are a student.
  • Faculty & Staff Email - Configure your email or if you are faculty or staff, create a listserv here.
  • Email Password Requirements - View requirements for making a safe and secure password.
  • Get Connected - Connect to the network, gain access from home, print a document or configure your mobile device.
  • Software - Check the list for available software applications that support your academics or your job.
  • Hardware - Want to learn about purchasing laptops and desktops? You've found the place.
  • Training - We'll help you with video tutorials, wiki's, Lecture Capture, SiS, HR Direct, e*mpac and document imaging.
  • Voice Services - Learn about your voicemail, resident hall phones, emergency campus phones & much more!

Quick Links