Computer Orders and Computer Configurations
How do I obtain a new computer from the University?
- Review our supported configurations
- UMass Lowell (UML) has contracts with Dell and Apple only. While no other brands are offered at this time, exception requests may be sent to Information Technology (IT) for review, by emailing: itorders@uml.edu.
- Access our catalog of supported configurations to view available equipment and their associated costs.
- Place your order
- From the catalog, select the equipment you wish to purchase and add it to your cart.
- Please ensure to fill out all of the required information, including your speedtype number before adding equipment to your cart.
- Please note that IT approval is not required for purchase of general electronics, headphones, radios, microscopes, mouse pads, digital cameras, cables, adapters, label makers, flash drives, and sd cards.
- Only devices that run a graphical user interface operating system, including: smartphones, wearables, tablets, desktop computers, laptops, monitors, docking stations, hard drive disks, memory/computer ram, pc components, document cameras, and power supplies need to be ordered through IT.
- Data Backup and Transition
- Prior to receipt of your new computer, it is your responsibility to backup your data for transfer if you are replacing an existing computer. We implore you to utilize OneDrive for the data backup. When you login to OneDrive on your new computer, the data you backed up to OneDrive will be immediately available. Instructions on how to configure OneDrive can be found on the OneDrive information page.
- Additional Preparation
- In addition to backing up your data, it is recommended that you record the names of any office printers you may use, export and/or backup the bookmarks from your web browser, and record any programs you use that you will need installed on your new computer.
- Appointment to pick up your new computer
- TechServices will reach out with the current schedule or a request to schedule through your initial order ticket. The pickup of your computer will be at the TechServices desk at Suite M50 in University Crossing.
- During your appointment a technician will assist you to login and confirm that OneDrive is configured, your email is accessible, and that your OneDrive backup data is available.
- Installing additional software applications
- The new computer will have Microsoft Office 365 pre-installed.
- Other installed software will include Chrome and Firefox web browsers and Antivirus software.
- TechServices utilizes self-service portals for software installations.
- On a PC, after clicking the start button, type "Company Portal" and then select. In the Company Portal you will then be able to find software applications that are available for 1-click installation.
- On an Apple computer, go to the Applications folder and select “Self Service”.
- In Self Service you will be able to find software applications that are available for 1-click installation.
- If you do not see your software available, please review the Software page of additional software applications for availability.
- Additional support
- Additional remote support is available if you are having difficulty with any of the above steps. Please contact Tech Service by phone at 978-934-4357 for assistance.
