There are two teams that support the Learning Management System: Graduate, Online & Professional Studies (GPS) for fully online, summer, winter intersession and graduate courses (hybrid, virtual, and in-person) and On-Campus, Information Technology (IT) for fall and spring undergraduate courses (hybrid, virtual, and in-person).

Blackboard Support for Faculty/Staff and Students

Graduate, Online & Professional Studies
Phone: 800-480-3190, 24-hour assistance
Live 24-hour chat
Email: onlinelearning@uml.edu (answered during business hours)

On-Campus (IT)
Phone: 978-934-4357, 24-hour assistance
Email: bbhelp@uml.edu (answered during business hours)

For Password Help: please use the MyPassword website or contact the IT Service Desk during normal business hours.

Warning: UMass email accounts are being targeted with fraudulent phishing scams. DO NOT enter your Campus User ID and password to links emailed to you.