Blackboard and Canvas are learning management systems that offer a variety of tools and services for students, faculty, and administrators to manage and enhance the learning experience.

There are two teams that support Blackboard and Canvas:

  1. Graduate, Online & Professional Studies (GPS) supports fully online courses, graduate courses, and hybrid courses.
  2. Academic Technology supports on-campus and hybrid fall and spring undergraduate courses.

To learn more about our Learning Management System (LMS) Pilot, please go to: Learning Management System (LMS) Pilot 2023-2024.

For information about the transition from Blackboard to Canvas please go to: Learning Management System Transition from Blackboard to Canvas.

Below, you can find login information for each, as well as information for students and faculty. There is also contact information for each in case you cannot what you are looking for here!

Please click on one of the following for the corresponding LMS login.

Graduate, Online and Professional Studies (GPS)
Phone: 800-480-3190, 24-hour assistance
Chat: Live 24-hour chat
Email: onlinelearning@uml.edu (answered during business hours). 

For assistance on Learning Management System topics (e.g., "How to create an assignment"), go to the Service Now Dashboard and enter the topic in the Search bar. 

Blackboard Login

GPS Information for Students    GPS Information for Faculty

On-Campus (Academic Technology)

Phone: 978-934-4357, 24-hour assistance for Blackboard or Canvas help only. For password or Multi-Factor Authentication (MFA) help, please see the bottom of this page.

Email: bbhelp@uml.edu (answered during business hours). 

For assistance with Learning Management System topics, Academic Technology questions, or to create a ticket, go to the Service Now Dashboard. 

Blackboard Login

You will need to log in with your UMass Lowell (UML) credentials to access the On-Campus information link.

On-Campus Information for Faculty and Students

For Password and MFA Help: please contact the IT Service Desk during normal business hours by calling 978-934-4357 and selecting the options for faculty/staff or students. Do not select the option for Blackboard. The Blackboard/Canvas team cannot help with login issues. Be prepared to show a government-issued or UML ID and attend a Zoom session. For other IT related issues you can create a ticket.

Warning: UMass email accounts are being targeted with fraudulent phishing scams. DO NOT enter your Campus User ID and password to links emailed to you.