Get Help

Student Resources

Hit the ground running with easy instructions on getting connected and protecting your personal information.

Here, you can find the links that we think might be the most useful for you!

Academic and Accounts Links:

• Blackboard
• Email Access
• Internet
• Library Systems
• vLabs
• TechServices
• Academic Calendar
• Solution Center
• Passwords
• SiS
• Policies

Other Helpful Links:

• UCards
• Parking
• Printing
• Online Housing Portal

Staff Resources

We have curated the most commonly asked about links here for ease of access.

If you need something else, please check out our services by category for more!

Accounts and Access

• Passwords
• Email Accounts
• Internet
• HR Direct
• TechServices

Other Helpful Resources

• ID Cards
• Parking
• Pay Schedule and Holidays
• Remote Access
• DocuSign
• SiS
• Device Configurations and Purchasing

Faculty Resources

We know you're busy. Teaching, grading, researching, and a million more things.

Here are some of the resources we hope can help you get on the right track as quickly as possible!

If you need something else, please check out our services by category for more!

Accounts and Access

• Passwords
• Email Accounts
• Internet
• HR Direct
• TechServices
• Blackboard
• Library Systems
• vLabs
• Academic Calendar

Other Helpful Resources

• ID Cards
• Parking
• Pay Schedule and Holidays
• Remote Access
• DocuSign
• SiS
• Device Configurations and Purchasing

Instructional Technology

• Classroom Technology Help - Need assistance for technology in the classroom? Contact Bill Suppa at 978-934-4664 or the IT Service Desk at ext. 4357. You can also view some of our training materials (pdf).
• Lecture Capture (Echo360) Help - Confused or have questions about lecture capture technology here at UMass Lowell? Contact Bill Suppa at 978-934-4664. View tutorials or handouts.
• Conference Help - There are selected sites throughout the UMass Lowell campus where video conferences can be conducted. For more information, contact Bill Suppa by phone: 978-934-4664 or email: william_suppa@uml.edu.
• Technology Consulting - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist you by calling us at 978-934-4681.

Welcome to UMass Lowell!

Information Technology (IT) is here to get you up and running on campus.

Take a tour through the resources we've put together for you here in one convenient spot.

Our goal? To give you the tools and tips you need to find the answers you need any time, day or night!

If you have yet to receive your email address, please call HR and ensure your paperwork has been process (background check, i9, etc.).

The service desk will be unable to assist you with an email address or password until you are fully processed.

• New Employee Handbook
• HR Direct
• UCAPS ID Cards
• Parking Information
• Labor Relations (Union Information)
• Benefits Information
• Computer Orders

Faculty development, On-the-job tools, and New Employee On-boarding are some of the many trainings we offer here at Information Technology (IT).

You can schedule time with any of our in-house trainers for group or individual training by using the links below.

If you have any questions, please contact:

• Donna Mellen by email: Donna_Mellen@uml.edu or phone: 978-934-2925.
  or
  
• Alysha Elliard by email: Alysha_Elliard@uml.edu or phone: 978-934-2625.

Academic Technology Workshops

• Blackboard
• Course Design

IT Trainings

• New Employee Onboarding
• Teams Training
• Outlook Training