How do you determine who you should contact?
There are many different resources available on campus, and knowing when to use them is key.
To gauge whether a student is at risk to themselves or others, ask: Have they left you with an uneasy feeling with respect to their safety or the safety of others? Trust your instincts.
If you have any concerns for a student’s safety, always err on the side of caution. Call Campus Police at 978-934-4911 and let them assess the level of urgency.
If you are concerned about a student’s general well-being but are not concerned for their immediate safety, contact the STARs team (Student Assessment and Referral) by submitting a referral via the STARs website. STARs is a collaborative team made up of professionals from multiple campus offices that are responsible for assessing student behavior that has concerned someone at the university.
In addition to contacting STARs, you may suggest to the student other resources that further meet their individual needs. For example, Counseling Services, Disability Services and Health Services can be helpful depending on the situation. Be mindful of the warning signs and direct them to the appropriate resource.
Campus Police
University Crossing (UCrossing), Suite 170
Phone - Emergencies: 978-934-4911
Phone - Non-emergencies: 978-934-2398
Email: Police@uml.eduSTARs Student Assessment and Referral
Phone: 978-934-2100
Email: STARs@uml.eduCounseling Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Counseling@uml.edu*
*Cannot be used for scheduling appointments; messages retrieved 1-2 times/day.Health Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Health_Services@uml.eduDisability Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Disability@uml.eduOffice of Student Conduct
UCrossing, Suite 200
Phone: 978-934-2100
Email: studentconduct@uml.eduTitle IX Deputy Coordinator
Annie Ciaraldi
Student Affairs, UCrossing, Suite 200
Phone: 978-934-2100
Email: Ann_Ciaraldi@uml.eduVeterans Services
UCrossing, Suite 354
Phone: 978-934-2461
Email: Veterans@uml.eduUMass Lowell SPOC (Single Point of Contact)
for Housing and Food Insecure Students
Annie Ciaraldi
UCrossing, Suite 200
Phone: 978-934-2100
Email: Student_Affairs@uml.eduUMass Lowell Food Pantry
UCrossing, Suite 104
(Near the Solution Center)
Phone:978-934-2100
Email: Student_Affairs@uml.eduSupport Our Students (SOS)
Student Affairs, UCrossing, Suite 200
Phone:978-934-2100
Email: Student_Affairs@uml.eduThe Center for Hope and Healing
Free and confidential services for survivors of sexual violence
Phone: 978-452-7721
Email: info@chhinc.orgAlternative House
Shelter, support and advocacy for survivors of domestic violence
Phone: 978-937-5777Community Teamwork Inc. (CTI)
Provides support for families in need and promotes economic self-sufficiency
Phone: 978-459-0551Lowell Veterans Center
Phone: 978-453-1151Lowell Transitional Living Center
Services that end homelessness
Phone: 978-458-9888
Email: info@ltlc.orgLowell House, Inc.
Addiction Treatment and Recovery
Phone: 978-459-8656
Email: info@lowellhouseinc.orgFor Mental Health Crises during Wellness Center Business Hours:
Call: 978-934-6800 or walk In to the Wellness Center at University Crossing (UCrossing), Suite 300 and indicate to the Front Desk that you are “in crisis”.
For Mental Health Crises outside of Wellness Center Business Hours:
Speak with a crisis counselor by calling: 978-934-6800 and choosing option #1.
Samaritans Crisis Text Line
741741Wellness Center Business Hours:
- Monday - Thursday: 8:15 a.m. - 4:45 p.m.
- Friday: 9:15 a.m. - 4:45 p.m.
If you have a concern for a student’s immediate safety, do not hesitate to call the UMass Lowell Police at 978-934-4911 to have them assess the situation.
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