Student Crisis Response

What is your level of concern for this student’s safety?

HIGH

The student is exhibiting behavior that indicates there may be a safety concern regarding potential harm to themselves or others. The student is in immediate need of assistance.

Call the UMass Lowell Police Department at 978-934-4911 or ext. 4-4911.

NOT SURE

Indicators of distress are apparent, leaving you with a feeling of unease or uncertainty, but you are not worried about an imminent threat of harm to self and/or others.

COMPLETE A STARs REFERRAL

You should also consult with Counseling Services.

LOW

There are no immediate safety concerns; however, the student could use some academic or personal support. Refer them to appropriate campus resources.

COMPLETE A STARs REFERRAL

What about FERPA?

The Family Educational Rights and Privacy Act (FERPA) permits communication about a student of concern if knowledge of the information is necessary to protect the health and safety of the student or other individuals.

UMass Lowell faculty and staff may disclose personal identifiable information from an educational record to appropriate individuals in connection with a health and safety concern. Additionally, information can be shared with university personnel when there is a specific need to know and should be limited to the essentials of university business. Such information should be shared with appropriate consideration for student privacy.

If faculty or staff are not sure whether information should be released or to whom it should be released, questions or concerns should be directed to the Office of Student Affairs. If it is an emergency, Campus Police should be contacted immediately.

Response Tips

Safety First— If a student displays significant emotional distress, the safety of both the student and campus community should always be top priority. Do not hesitate to call Campus Police if someone is displaying behavior that concerns you.
Trust your Instincts— If you experience any sense of unease about a student, it is important to pay attention to those inner signals.
Listen Sensitively and Carefully— Use a calm voice, a compassionate attitude, and non-threatening body language. Maintain eye contact and avoid judgmental or threatening responses.
Be Proactive— Early intervention is best; engage a student as soon as you notice something.
Be Direct— Do not be afraid to ask whether a student is under the influence of substances, feeling confused, or having thoughts of harming themselves or others.
Follow Through— Direct a student to appropriate resources.
Consult and Document— Your firsthand knowledge and personal connection to your student is valuable in understanding and appropriately responding to their situation. Always share concerning interactions with your supervisor and feel free to document an incident through a STARs referral.

Recognize & Respond

What if a student is…	Recognize	Respond
Anxious	Excessive worry, guilt, or nervousness, inability to stay focused in class, complaints of difficulty breathing, palpitations, sweating, or shaking	Express concern and care. Avoid criticizing, blaming, sounding judgmental or minimizing the situation. Encourage and support the student. Refer to counseling services (978-934-6800). Submit a STARs referral to ensure the student receives additional outreach.
Depressed	Diminished academic performance, missing classes, lack of energy / motivation, irritability, deterioration in personal hygiene, overall low mood, significant weight change, alcohol or drug misuse
Shows visible signs of injury	Fresh cuts, wounds, or other potential evidence of self-injury are visible. Students are withdrawing and/or making statements that suggest a desire to harm themselves	Maintain a calm demeanor. Express concern and care. Call UMass Lowell Police (978-934-4911) or ext. 4-4911 if there is a potential threat to student’s safety or the safety of others. Always take suicidal statements, thoughts, or behaviors seriously.
At risk for suicidal ideation	Written or verbal statements with theme of death, harm or hopelessness, withdrawal from day-to-day activities, giving away items, statements such as “everyone is better off without me” or “I hate my life”
Disruptive	Unwarranted interruptions, hostile or abusive behavior, failure to follow directions	Call UMass Lowell Police (978-934-4911) or ext. 4-4911 if there is a potential threat to student’s safety or the safety of others. Explain the impact of the student’s behavior on the group or class. Outline expectations verbally and in the class syllabus. Submit a STARs referral to ensure the student receives additional outreach.
Disclosing information about potential sexual misconduct	References to sexual assault, violence, harassment, or stalking in conversations, papers, projects, etc.; visible injuries or bruising, emotional or physical response towards topics related to sexual violence	Call UMass Lowell Police (978-934-4911) or ext. 4-4911 if there is a potential threat to student’s safety or the safety of others. Remain calm and actively listen to and believe the student’s disclosure. Avoid criticizing, blaming, or judging the student. Avoid promising confidentiality. Notify the Deputy Title IX Coordinator, Ann_Ciaraldi@uml.edu or by phone: 978-934-2104.
Misusing substances such as alcohol or marijuana	Visibly intoxicated/high in class, excessive sleepiness or hyper energy, references to alcohol or drug use, changes in physical appearance (bloodshot eyes, dilated pupils, trembling hands).	Engage the student in a conversation about their behaviors in class, expressing concern and care for them. Refer them to the Wellness Center (978-934-6800). A referral does not guarantee help. Please also submit a STARs referral to ensure the student receives additional outreach.

Workshops & Training Opportunities

Visit the UMatter2 Workshops & Events webpage to learn more about training opportunities that can help you identify and support students in need.

If you have a concern for a student’s immediate safety, do not hesitate to call the UMass Lowell Police at 978-934-4911 to have them assess the situation.