Residence life community living guidelines

Living in a residential community takes an understanding that the needs of the one are not greater than the needs of the many. To assist all River Hawks in understanding what is expected from them by choosing to live on campus, Residence Life has created a set of guidelines for expected behaviors in our residential communities. The goal of our residential community guidelines is to help our residents understand the great responsibility they have when they If residents are found to have violated these guidelines or University policies, they will referred to the University's conduct process for adjudication.

The Office of Residence Life works to cultivate an inclusive community that encourages self-awareness and embraces all expression of identities. Our staff are committed to welcoming all our student scholars into our residence halls – including, but not limited to: people of all abilities, ages, ethnicities, genders, gender expressions, ideologies, national origins, races, religions, sexes, sexual orientations, socio-economic statuses, and veteran status.

Residence Life Operations

Student Identification Card (UCARD)

All students are provided with an official University Identification card that must be carried at all times and shown to university officials upon request. It is important to keep your ID in an easily accessible, yet safe place. Bending, cracking, or puncturing your ID will render the data chip inside useless and ruin the card. Lost or damaged IDs must be replaced within a reasonable time period. Please take good care of it and your ID will last you for your entire college career. Your ID card will allow you, as a resident student, access into your residence hall 24 hours a day.

Lost ID

As soon as you have determined that you have lost your ID check with your staff office to find out if anyone has found it. If it is not there, call UCAPS (978-934-2800) to see if it has been turned in. If that fails, ask them to cancel your old card and ask when you can come in to pick up a new one—the same photo will be used. The cost for a new ID is $20.00.

Other Uses

The University ID card gives you access to the dining halls and allows University Dining to keep track of your meal plan. You can also use your ID to take books and required readings out of the library. The ID card will give you complete access to the Campus Recreation Center and the extensive services they offer, including, but not limited to the fitness area, classes, locker rooms, and Intramural/Recreational Sports. The ID is your access to approved parking gates.

Security Buildings & Facilities

Students of the University may enter and use all campus buildings and areas for the purposes assigned to these facilities and places during established operating hours. Exceptions to this rule are made only in the interests of safety, personal use and privacy, protection of valuable materials and equipment or to regulate access according to the hours which are normal for their assigned functions. When buildings or spaces within them are officially closed or restricted, limited access applies to all students of the University unless specifically exempted. Students must adhere to all local, state, federal regulations regarding trespassing on private property.

Unauthorized Access

No individual shall use or possess any key or ID card to any residence hall room or area to which they are not specifically assigned. Residents may not grant permission or give use of keys and/or ID to an unassigned student.

Illegal Entrance

Unauthorized Presence: No student shall break into, or without authority or permission, enter any residence hall, office, or bedroom (of any other residence hall); nor shall any unauthorized student enter or remain in any residence hall at a time when that facility is officially closed.

Restricted Areas

No unauthorized student shall enter into any restricted area; nor shall any student assist or make possible the unauthorized entry of any person into any restricted area. Restricted areas may include tunnels, roofs, posted or enclosed construction sites, secured utility areas, and identified staff parking spaces.

Unauthorized Parking

No student shall park in any restricted area; nor shall any student assist or make possible the unauthorized entry of any person into any parking area.

Solicitations and Distribution of Literature

All persons are strictly prohibited from solicitation of any product, service, non-university group or organization, or alcohol establishment within the residence halls and/or parking lots. Posters and fliers must be approved by the Senior Associate Director of Residence Life and may only be posted by Residence Life Staff.

Guest and Visitor Guidelines

Having guests visit in the residence halls is a privilege, not a right – and may be revoked due to violations of the conduct code.

Residential Guests: are defined by the University as an individual who currently resides in a UMass Lowell residence hall.

Visitors: are defined by the University as any UMass Lowell student or non-student who does not reside in a UMass Lowell residence hall.

Guest and Visitor Guidelines

Guest and visitor access to our residence halls and non-essential staff access will be implemented in increments. Guest and visitation "Levels" will be determined by Residence Life through the utilization of current guidance from our local health officials, the CDC, and the current conditions in Lowell and on-campus and may/may not be in the order of the levels below.


  • No residential guests or visitors are allowed in the residence halls at this time.
  • No access for non-essential staff


  • Limited residential guests in the residence halls between the hours of 5 p.m. - Midnight.
  • No visitors are allowed at this time.
  • Limit residential guests to 1 per resident. Residential guests must be escorted by the host resident at all times.
  • Limit hours of visitation to be in line with security desk hours (5 p.m. – Midnight). Guests must be checked in with the front desk or using the online check-in form through the StarRez portal.
  • No overnight residential guests are permitted.
  • Review non-essential staff requesting access; non-essential staff granted access to halls on a case by case basis determined by the potential need


  • Limited residential guests or visitors in the residence halls between the hours of 5 p.m. - Midnight.
  • No residential guests or visitors are allowed in the residence halls outside of these times.
  • Residential guests and visitors must be escorted by the host resident at all times.
  • Limit residential guest or visitor to 1 per host resident.
  • Limit hours of visitation from 5pm to Midnight.
  • Residential guests and visitors must be checked in using check-in form through the StarRez portal.
  • No overnight residential guests or visitors are permitted.
  • Review non-essential staff requesting access; non-essential staff granted access to halls on a case by case basis determined by the potential need


  • Limited residential guests and visitors in the residence halls.
  • Residential guests and visitors must be escorted by the host resident at all times.
  • Limit residential guests or visitors to 2 per host resident.
  • Limit hours of visitation to 5 pm to Midnight.
  • Guests and visitors must be checked in using the guest check-in form through the StarRez portal.
  • No overnight residential guests or visitors are permitted.
  • Non-essential staff access permitted per standard Residence Life guidelines.


  • Return to standard Residence Life guest guidelines.
  • Residential guests and visitors must be escorted by the host resident at all times.
  • Limit residential guests or visitors to 2 per host resident.
  • Guests and visitors must be checked in using the guest check-in form through the StarRez portal.

Guest Sign-In Locations & Hours

In the lobby of each residence hall there is a security desk that is staffed every evening from 5 p.m. to 3 a.m.

Guest Sign-In Process

In order to ensure the safety and security of our students, it is necessary that we strictly enforce our guest sign-in process. Every individual is required to present valid, picture identification at the desk when they enter the building. This includes residents of the building. All non-resident guests, including residents of other buildings, must follow the guest sign-in policy. This guest policy is valid for those guests who enter the building prior to 5 pm and must follow the same guest procedures. All guests will receive a dated guest pass or electronic approval (depending on building). These guest passes are only good for the building and date issued. Guests must have this identification on their person at all times. Their host must escort them at all times while in the building.

Building Resident

When you enter your own building you are required to show your ID to the Security Officer and then swipe your University ID across a verification reader to prove that you are indeed a resident of that building.

Guest (a residential student of another hall)

Residents who are visiting from another building will have to show and swipe their ID, sign in, and have a “host” from within the building to escort them and take responsibility for them.

Visitors (Any non UMass Lowell residential student)

UMass Lowell Commuter students and non-University individuals must present their valid picture identification at the desk, complete a guest pass in person or online (which you must carry at all times), and have their host escort them and take responsibility for their actions. Valid picture identification is limited to a drivers’ license, state identification card, military identification card, or a passport. 


Visitors under the age of 17, with a valid ID, are only permitted to be in the building until 11pm when they must leave. Special permission for under 17 overnight visitors can only be obtained from the Area Coordinator or Resident Director of the building at least 48 hours in advance (2 business days). The Area Coordinator or Resident Director may ask for parental/guardian permission and contact information so please be prepared and plan ahead.

Responsibility of Host

Hosts are ultimately responsible for the actions of their guests and visitors. We do hold guests and visitors accountable for our Residence Life Community Living Guidelines, the Conduct Code, and all University policies. Failure to follow the guest and visitor procedure or any University policy can result in a guest losing his or her privilege of visiting anyone on the University campus. All University students will be held to the standards set for behavior on campus and will be adjudicated with due process through the University disciplinary process for failure to follow policy and conduct unbecoming to a University of Massachusetts Lowell student. When a resident has a guest, they assume full responsibility for the conduct of that guest even if they are separated in the building. The host is subject to disciplinary action as a result of their guest’s behavior. A host is defined as the resident signing the guest into the room, and/or the student in the presence of the guest or visitor.

Guests & Visitors and Alcohol

As noted above, valid, picture identification and proof of age is required for permission to drink alcohol in the residence halls and only in the room of a resident who is at least 21 years of age. No guest is allowed to transport alcohol into any of the buildings, only a host (building resident), at least 21 years old, may bring alcohol into the building. Please review the complete text of the alcohol policy in the Student Conduct Code.

Intoxicated Guests & Visitors

Residents may be restricted from signing in a guest or visitor if University Police or the Residence Life Staff determines this is in the best interest of the community, or the guest appears to be under the influence of alcohol or other drugs. Parents or guardians may be called to transport the guest.

Extended Stay

Individuals remaining for an extended period of time, or without the permission of an Area Coordinator/Resident Director are subject to a charge of $25 per night billed to the assigned occupant/resident. Extended periods are considered to be more than two (2) nights in any residence hall within a seven (7) day period.

Absence of Occupants

A guest or visitor may not occupy the hosts’ bedroom or suite room in the absence of the host. The host must be in the presence of all guests at all times within the residence hall.

Maximum Occupancy

Residents may have up to a combination of two (2) guests or visitors in accordance with the sign-in procedures, and must have the permission of an Area Coordinator/Resident Director to exceed this limit. The maximum occupancy for any residential area shall not exceed three times the designed occupancy.

Denial of Overnight Accommodations

An Area Coordinator/Resident Director may deny a guest or visitor permission to remain overnight or be a guest in the future. The guest shall be informed of the reasons when she or he is asked to leave. Appeals must be directed to and the Senior Associate Director of Residence Life for Housing and Operations.


Any person living in or visiting the residence halls, without a valid housing contract or without following Residence Life guest and visitor guidelines is a trespasser. Trespassers shall be subject to a minimum charge of $25 per day during the period of occupancy and subject to criminal charges."

Quiet Hours

Quiet hours are defined as the time when noise cannot be heard outside of a residential room, suite, or apartment.

Quiet hours are in effect during the following days and times:

  • Sunday - Thursday: 9 p.m. - 8 a.m.
  • Friday - Saturday: Midnight to 10 a.m.

Noise inside of a suite or apartment should not be heard outside of individual bedrooms or from the living area into individual bedrooms. To assist you in being a good community member and roommate, it is highly encouraged that during this stressful time individuals utilize headphones when listening/singing along to music, watching TV, watching a movie or having a telephone/video call. Keeping bedroom doors shut during quiet hours to cut down on noise traveling. 24 hour quiet hours will be in effect from reading day at the end of every semester to allow residents to prepare for the exams.

Courtesy Hours

Courtesy hours are defined as the time between quiet hours, 9 PM – 9 AM, Sunday – Saturday, where noise should only be barely heard outside of your suite or apartment if coming from the living area, or just outside of your bedroom door. It is the expectation that when a resident is asked by any other community member to lower the volume of music, TV shows, movies, virtual meetings, or telephone conversations that you comply immediately.

Roommate Conflicts

While Residence Life staff would normally attempt to mediate roommate conflicts in-person to help all parties come to an amicable living arrangement or to submit a room change, the situation with COVID-19 has limited our ability to relocate students or process room changes. Residence Life staff will still be available to facilitate virtual roommate mediations during this time. To help you manage your expectations around roommate conflicts during the COVID-19 pandemic, here are some tips and suggestions for you and your suite or apartment-mates:

  • Talk early about any issues. Letting concerns build up over time often leads to anger and resentment – neither of which lend themselves to effective conflict resolution.
  • Try to communicate clearly with your roommate. Not fully sharing how you feel can lead to frustrations and arguments.
  • Use I statements when communicating, “I feel disrespected when you leave dishes in the sink.”
  • Develop a schedule. Whether it is for whose turn it is to clean, or when study times are in the apartment or suite, a schedule can help you set clear boundaries and expectations for each other.
  • At the end of the day remember, all residents in a room, suite, or apartment contribute to what the living environment is like. Step back and ask yourself, “What could I be doing to contribute to this conflict?”

Services & Technology

Student Mail

For information on mail services, including locations, hours of operation, and how to receive mail please visit the Student Mail Centers website.

Cable Television

XFINITY Streaming is included with your campus housing!

  • 100+ live channels (all are available from on-campus, some available from anywhere)
  • Thousands of FREE on-demand selections
  • Stream directly on your PC, Mac, and mobile device (Apple, Android, Kindle, Roku)
  • Access your DVR library on the go and download recorded shows to watch offline
  • Add subscription channels yourself

On a PC or Mac:

  1. Visit Xfinity On Campus
  2. Enter “Lowell” in the search field and select "University of Massachusetts Lowell" from the list.
  3. Sign in using your standard UMass Lowell credentials.

On a Mobile Device:

  1. Install the “XFINITY Stream” app from the Google Play Store or Apple App Store.
  2. Log in by tapping “XFINITY On Campus Students Sign in Here”
  3. Enter “Lowell in the search field and select "University of Massachusetts Lowell" from the list.
  4. Sign in using your standard UMass Lowell credentials.

On a Roku device:

  1. Connect your Roku to the “UMassLowell” WiFi network. If your Roku supports a wired connection, you may plug it into an active network jack using your own network cable.
  2. On the Roku, add the “XFINITY Stream Beta” channel from the Roku Channel Store.
  3. On the Roku, open the “XFINITY Stream Beta” channel and make note of the 6-digit authorization code.
  4. In a web browser on a PC or Mac, go to and enter the 6-digit authorization code from step #3 above. You will be directed to an XFINITY login page.
  5. Near the bottom of the page, click “XFINITY On Campus Students Sign in Here”.
  6. Sign in using your standard UMass Lowell credentials.
  7. Your Roku will automatically open the XFINITY Streaming menu.

If you’re having technical difficulties:

  • Make sure you are entering your UMass Lowell student email address properly, including “”.
  • Ensure that your password is correct. If you find that you cannot log into other UMass Lowell sites, please contact the IT Service Center at 978-934-4357 or Remember to update your password in the XFINITY On Campus web browser, smartphone/tablet app, or Roku device wherever you change your UMass Lowell password.
  • If you are seeing an error message saying “Sorry, but we’re having trouble signing you in” or “We received a bad request,” try clearing the cache in your web browser.
For more information, visit

High Speed Data Access

All of our residential areas have a robust wireless network throughout the building including common areas, student rooms, and green space around the building. In order to connect to this network, you will need a device with network capability as outlined below.

Hardware & Software needs:

  • For in-room high-speed data access, you will need a device equipped with a network card.
  • To connect to the wireless network, you will need a wireless card (802.11a/g/n/ac preferred for fastest connection).
  • Game consoles, streaming devices, and any other Wi-Fi enabled device that cannot connect to eduroam (don’t support WPA2-Enterprise) may be connected through the My Devices Portal on campus.
  • To connect to the wired network, you will need an Ethernet card (10/100/1000Mbps Ethernet card) and an Ethernet (Cat 5, Cat 5e, or Cat 6) RJ 45 network cable. Please note that River Hawk Village apartments only contain a single active Ethernet connection in the common room and residents will need to use wireless devices.
  • Modems, wired & wireless routers, hubs, and switches, along with devices that broadcast their own wireless network, interfere with 802.11 access point frequencies, or provide server related services/functionality are prohibited in the residence halls. Offending devices may be disabled and confiscated as they can interfere with the security and reliability of the University network.
  • Tampering with or attempting to bypass any University network equipment or security mechanism is prohibited and will result in a referral to the University Campus Conduct Process.

Student Email

All UMass Lowell students receive an email account through the University. It has been set up before you even arrived on campus. Learn how to activate and access your student email account. It's critical that you utilize this as many offices will only communicate with your student email address.