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New to the campus? We’re here to help! Our job is to get you up and running as quickly and efficiently as possible so you can focus on what matters most: your academics and research activities.

Welcome to UMass Lowell!

We've thought of everything you may need to get up and running, and consolidated it here. You'll thank us later.

Need to Know
Acceptable Use PolicyClassroom TechnologyFaculty & Staff Email
Records Information ManagementHR DirectMobile Devices
Get ConnectedSafe ComputingStudent Information System (SiS)
UCARD - IDs, access to parking and more

Good to Know
Academic TechnologyAdministrative ApplicationsComputer Replenish Program
Event Tech SupportFaculty & Staff Hardware StandardsIvanti on Windows
IT SecurityIT Service DeskLicensed Software
Remote Access (VPN)TrainingUniversity Calendar
Docusign - Guided Signing (pdf)IT Trailblazers ProgramSoftware Updates

Instructional Technology

  • Classroom Technology Help - Need assistance for technology in the classroom? Contact Mike Lucas at 978-934-4681 or the IT Service Desk at ext. 4357. You can also view some of our training materials (pdf).
  • Lecture Capture (Echo360) Help - Confused or have questions about lecture capture technology here at UMass Lowell? Contact Mike Lucas at 978-934-4681 or Randy Tyndall at 978-934-2175. View tutorials or handouts.
  • Conference Help - There are selected sites throughout the UMass Lowell campus where video conferences can be conducted. For more information, contact Mike Lucas by phone: 978-934-4681 or email:
  • Technology Consulting - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist you by calling us at 978-934-4681.