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Outstanding Balances

Registered Students

Students with an outstanding balance who are currently registered may be subject to a late fee and a financial hold. A late fee may be assessed to your student account if you have an outstanding balance, are registered and you fail to submit adequate payment or have obtained approved financial aid by the scheduled due date. In addition, a hold may be applied to your account if sufficient payment has not been made and/or financial aid has not been obtained and approved by the scheduled due date.

Having a financial hold on your account will prevent the following:

  • Registering for a subsequent semester
  • Receiving official transcripts
  • Receiving a diploma

Failure to attend class does not constitute a withdrawal and does not excuse a student from his/her financial obligation.

Students receiving company reimbursement must prepay their own tuition. The university does not honor company reimbursement contingent upon grades.


Non-Registered Students

Students who wish to re-enroll at UMass Lowell must pay their prior balance before they will be allowed to register for an upcoming semester.

Invoices are generated electronically during the term in which a student is enrolled and the student can access their invoice by logging into their online SiS account.

  • Note: Students are responsible for making payments even if these invoices are disregarded.

After a semester has ended, a series of pre-collection letters will be mailed to students who are not registered but have an outstanding balance with UMass Lowell. 

During the time in which pre-collection notices are sent, the student will have the opportunity to enter into a formal online repayment agreement with the UMass Lowell Past Due Accounts Office. This formal repayment agreement must be completed and the balance paid in full prior to enrolling for an additional semester.

  • Note: Payments are subject to the guidelines of the Financial Hold Release terms listed below.

Failure to respond to the pre-collection letters will result in the account being sent to a collection agency authorized under the Commonwealth's Master Service Agreement. The student will be held liable for all associated collection fees, which may be substantial.

Students are responsible for updating address information with UMass Lowell, either through the SiS system or by submitting a Student Information Change Form to The Solution Center.

Students who have not heeded the attempts made by UMass Lowell to collect the debt as described above may be reported to the State of Massachusetts Intercept Program.

Please visit the Massachusetts Department of Revenue-Refund Intercepts for more information.

Past Due Accounts Contact Information

Email: pastdueaccts@uml.edu
Phone: 978-934-6730



Collections

UMass Lowell is authorized to use the services of collection agencies. Any student with a prior semester balance not enrolled for the current semester may be referred to a collection agency. The student will be held liable for all associated collection fees, which may be substantial.


Financial Hold Release

There will be a 10-15 business-day delay in releasing Financial / Diploma holds in order to allow sufficient time for a personal check to clear.

Payments made using a credit card, money order or bank check may have the financial hold removed after the payment posts. Generally, the hold is removed within 24-business hours.


Transcript Release

UMass Lowell does not provide official transcripts or diplomas to anyone with an outstanding financial obligation. All outstanding balances, including students anticipating to further their education, must be paid in full before graduation. Any student who has passed a non-negotiable check prior to graduation exercises will be required to pay his/her outstanding balance with a money order, bank check or validated credit card.


Tuition Credit Waiver

A tuition credit waiver form is required for each academic semester attended and must be submitted prior to or during the semester to which the tuition credit will be applied. Retroactive tuition credit waivers will not be honored.