The Solution Center gives you the tools and information you need to register, pay your bill or apply for financial aid allowing you to stay focused on being a student. 

We encourage you to contact us if you can't find what you are looking for on the website.

Contact Information

Self-Service: Please visit our Frequently Asked Questions (FAQ) page for answers to our most common questions.

University Crossing Drop-In Service Hours

  • Monday – Thursday: 8:30 a.m.-4:30 p.m.
  • Friday: 10 a.m.-4:30 p.m.

Solution Center Phone Hours

Phone: 978-934-2000

  • Monday – Thursday: 8:45 a.m. – 4:30 p.m.
  • Friday: 10 a.m.- 4 p.m.


Please Note: The Solution Center will be closing at 12 pm on Thursday, May 30th for a staff meeting.

Mailing Address

University of Massachusetts Lowell
The Solution Center
University Crossing
220 Pawtucket St., Suite 131
Lowell, MA 01854-5141

Fax: 978-934-2041

This list of UMass Lowell offices and contacts are designated to provide assistance to current and prospective students.