The Solution Center gives you the tools and information you need to register, pay your bill or apply for financial aid allowing you to stay focused on being a student. 

Contact Information

Please visit our Frequently Asked Questions (FAQ) page for answers to our most common questions.

University Crossing Drop-In Service Hours

  • Monday – Thursday: 8:30 a.m. - 4:30 p.m.
  • Friday: 10 a.m. - 4:30 p.m.

Solution Center Phone Hours

Phone: 978-934-2000

  • Monday – Thursday: 8:45 a.m. – 4:30 p.m.
  • Friday: 10 a.m.- 4 p.m.

Email: TheSolutionCenter@uml.edu

Solution Center Holiday Hours

Monday, December 23, 2024 – Friday, January 3, 2025

Phone: 978-934-2000

  • Monday – Thursday: 8:45 a.m. – 4:30 p.m.
  • Friday: 10 a.m.- 4 p.m.

Please note:

Drop-In Service will not be available during this time. For assistance, please call or email The Solution Center.

Holiday Closures

Thanksgiving Day: Thursday, November 28, 2024

Day After Thanksgiving: Friday, November 29, 2024

Christmas Day: Wednesday, December 25, 2024

New Year's Day: Wednesday, January 1, 2025

Mailing Address

University of Massachusetts Lowell
The Solution Center
University Crossing
220 Pawtucket St., Suite 131
Lowell, MA 01854-5141

Fax: 978-934-2041

This list of UMass Lowell offices and contacts are designated to provide assistance to current and prospective students.