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Contact The Solution Center & Hours

The Solution Center gives you the tools and information you need to register, pay your bill, or apply for financial aid allowing you to stay focused on being a student.

We encourage you to contact us if you can't find what you are looking for on the website.

NOTE: The Solution Center will be closed between 11 a.m. - 2 p.m. on Thursday, May 26, 2022.

Contact Information

Email Assistance: 

Self-Service: Please visit our FAQ for answers to our most frequently asked questions. 

University Crossing Drop-In Service Hours: Monday – Thursday: 8:30 a.m.-4:30 p.m.; Friday 10 a.m.-4:30 p.m.

Phone Service Hours: Please call 978-934-2000 for our current hours of operation.


Please mail all financial aid, billing or registration related inquiries to:

University of Massachusetts Lowell
The Solution Center
University Crossing
220 Pawtucket St., Suite 131
Lowell, MA 01854-5141
Fax: 978-934-2041

Contact Us

Phone: 978-934-2000

This list of UMass Lowell offices and contacts are designated to provide assistance to current and prospective students.