This page explains how to submit, manage, and cancel Fix-It requests for intern housing. It is designed to help residents understand the steps for reporting an issue, requesting a cancellation, and finding other helpful maintenance-related information. Please review each section carefully so your request can be submitted or updated correctly.
Create a Fix-It Request
This section provides a straightforward process for submitting a fix request through the StarRez portal, ensuring that issues in your living space are addressed efficiently. It includes essential tips for accurately categorizing your request and emphasizes the importance of detailed descriptions and photo attachments. By following these steps, you can effectively communicate your concerns and facilitate timely resolutions, enhancing your living experience.
- Navigate to the Intern Housing Portal
- Click "Fix-It"
- Click "Create New Request"
"Tip! For General Common areas for your suite please still select your room, and within the description state the area. (If the system does not let you select public spaces)" - Select Your Room (Example: RIV-###A/B/C/D)
- Select a Request Category
- Select a Request Type that bests suit your issue.
- In the field "Explain in detail what the issue is, you can attach photos after submitting:", please in great detail explain your issue.
- Click Submit Request
Cancel or Close a Fix-It Request
This section outlines the process for canceling or closing a previously submitted Fix-It request through the StarRez system. Following these steps ensures your request is properly updated and helps our team maintain accurate records. Please be sure to include all required details to avoid delays.
To cancel or close a Fix-It request:
- Send an email to fixit@uml.edu and cc InternHousing@uml.edu
- Include the following information:
- Your full legal name
- Your room number (Example: RIV-###A/B/C/D)
- Your Fix-It ticket request number (Example: RequestID: 12242)
- A clear statement that you would like to cancel your request
Alternative Option:
If you have received the automated confirmation email for your Fix-It request already, you may reply directly to that email instead. Be sure to cc InternHousing@uml.edu and clearly state that you would like to cancel your request.
Important Information
Once a Fix-It request has been submitted, it is handled directly by the University Fix-It Team. Intern Housing does not have access to, visibility into, or control over Fix-It requests, including their status, scheduling, technician notes, or completion timeline. Any questions, updates, follow-up details, or cancellation requests must be handled directly with the Fix-It Team by email. Please note: facilities staff may enter your room, suite, or apartment at any time during the Fix-It process to assess or complete the requested work.
If you have any questions or concerns, please feel free to reach out to the Intern Housing Team or email: FixIt@uml.edu.
After You Submit a Request
After a new Fix-It work request is submitted for your room, suite, or apartment, an automated email confirmation will be sent with the details of the request. As work progresses, additional email updates may also be sent. All roommates assigned to the space will automatically receive these communications, but residents should still make sure everyone in the unit is aware of the issue so they can share helpful details with responding facilities staff if needed.
Response Times and Scheduling
Maintenance requests are reviewed and scheduled based on the severity of the issue. Routine requests are typically resolved within three (3) business days, though some issues may take longer depending on the type of repair needed. In many cases, work orders may take 3 to 5 business days to be addressed, while appliance-related issues may take longer and blind repairs may take several weeks.
When Requests Are Processed
Repair requests submitted Monday through Friday between 9 a.m. and 4 p.m. are generally processed the same day. Requests submitted after 4 p.m., on weekends, on holidays, or when the University is closed will generally be processed on the next business morning. Emergency issues are addressed 24/7.
Urgent Issues
For water issues, pest concerns, or burning or smoke-related issues, these concerns should be reported immediately by contacting the Intern Housing on-call team so the situation can be addressed as quickly as possible. They will provide additional information or steps for you.
Keys and Room Access
If you have lost your key or are having trouble accessing your room, please contact the Intern Housing on-call team immediately. Do not submit a Fix-It work order.
Temperature Concerns
For heating and cooling concerns, please note that the University’s standard temperature range is 68 to 76 degrees. If your room is equipped with air conditioning or heat, it may not function properly if any windows in the unit are open. Before submitting a request for a temperature issue, please make sure all windows are fully closed.
If you have any questions or concerns feel free to reach out to our Intern Housing Team or email: FixIt@uml.edu.