Check-In, Check-Out Process

Intern Housing participants will receive official check-in information by email before their scheduled arrival date. This email will include important arrival details, including your housing assignment, check-in instructions, and any required next steps.

On your scheduled move-in day, check-in staff will be available from 8 a.m. to 8 p.m. in the Riverview Suites lobby to assist with your arrival. Participants will be asked to complete a welcome form before arrival to provide an anticipated two-hour arrival window. This helps our team prepare for your check-in.

If you expect to arrive outside of the 8 a.m. to 8 p.m. check-in window, please still complete the welcome form and indicate that your arrival will be outside the staffed check-in hours. A 24/7 on-call team will be available to assist with after-hours arrivals. When you arrive on campus, please call the on-call number provided in your check-in email for assistance.

Check-in takes place at:

Riverview Suites
1291 Middlesex Street
Lowell, MA 01851

During check-in, please proceed to the front desk or designated check-in area. You may be asked to show the QR code or check-in information included in your official check-in email so staff can quickly locate your record and complete your check-in.

If you are bringing a vehicle to campus, you may park in the Riverview Suites lot during your check-in period if spaces are available. A parking pass will be provided at check-in. After your initial arrival, summer guests should park in the designated summer guest parking area listed in their official check-in email.

Please continue to monitor your email for official communications from Intern Housing. If you have any questions before arrival, please contact Intern Housing for assistance.

Intern Housing participants will receive official check-out information by email approximately two weeks before their scheduled departure date. This email will include important departure details, including your confirmed check-out date, move-out instructions, parking information, and any required next steps.

You do not need to schedule a specific check-out time.Approximately one hour before you expect to be fully ready to leave, please call the 24/7 on-call team at 978-995-5426 and request assistance with checking out of your suite. This advance notice allows our staff time to report to your location.

Before the staff member arrives, please remove all personal belongings, trash, and any other waste from your bedroom. If you are the final participant checking out of your suite, all personal belongings and waste must also be removed from the common areas.

A staff member will complete a brief inspection of your room and provide a check-out form for your signature. All belongings must be removed from your bedroom before the check-out process can be completed.

After the inspection, the staff member will escort you to the black drop boxes near the Resident Advisor doors at the Riverview Suites front desk. You will place your UML UCard or Conference Card and physical room key, if applicable, inside the pouch located in your Intern Housing guidebook, seal the pouch, and place the guidebook into the top black drop box.

*If a staff member is unavailable, you are permitted to complete this process on your own by following the same steps.

Check-out takes place at:

Riverview Suites:
1291 Middlesex Street
Lowell, MA 01851

During the move-out period, participants and their guests may park in the Riverview Suites lot if spaces are available. Overflow parking is available in the Broadway/Riverview Lot at 900 Broadway Street, Lowell, MA 01854.

Before your departure, please update your mailing address with all senders and collect any outstanding mail or packages from the front desk at least one day before check-out. Intern Housing is unable to forward mail or packages after your departure. Any packages that are left behind will be returned to sender.

Please continue to monitor your email for official communications from Intern Housing. If you have any questions before departure, please contact Intern Housing for assistance.