What to Do to Help

Helpful Languages

Knowing how to approach someone you’re concerned about can be challenging and sometimes frightening. Finding the words to express your concerns can be difficult. Below are some suggestions on finding the right wording for you.

1. Express your concerns. Let the individual know why you’re worried about them, bringing up specific behaviors.
   "I feel like I’ve seen less of you lately" vs "you’re never around."
   
   
2. Use non-judgmental language. For an individual struggling, it can sometimes be scary to have someone point out behaviors that they may have been trying to hide. Doing so without judgment will help engage them in the discussion. Using "I" statements often soften what you’re trying to say.
   "I feel like you’ve been drinking more than usual" vs "you’re drinking too much."
   
   
3. Avoid advice giving. When dealing with a sensitive topic, it’s best to avoid giving advice. This may make a person feel attacked.
   "How can I support you?" vs "you should try getting on an antidepressant."

Refer to the Wellness Center

Depending on the situation, there are different departments within the Wellness Center that may be helpful:

• Counseling Services
• Disability Services
• Health Services

If you’re concerned for your safety or the safety of someone else, please call University Police at 978-934-4911

Connect the individual to UMass Lowell Counseling Services, phone: 978-934-6800

Helpful Hotlines