UMass Lowell will resume on-campus instruction, research and campus life for Fall 2020. View the plan for more info.
Students who have submitted a housing contract have entered a legally binding agreement with the university. This agreement secures housing with the expectation that once this housing is not needed, the Housing Office will be notified in a timely manner by filling out the housing cancellation form on the Online Housing Portal. As outlined in your contract, the date in which you cancel may result in financial penalties. Any contract cancelled will incur a $200 cancellation fee as well as the penalties listed below.
For reservations made for the full academic year:
For reservations made for the spring semester:
If you are assigned after July 15, you will have two (2) weeks from the time of assignment (not the time you check in) to cancel for no obligation. This two week period will be void once the student checks into the assignment. Once that happens the student will be held to the charges outlined above.
If you have to cancel after you have already checked into your room, you will have 48 hours from the time you cancel to properly check-out. This includes:
Failure to comply with any of these may result in additional charges.
There are certain exceptions in which a refund of charges and exception to the cancellation fee will be made. If you have already checked into your room, you will be prorated from the time of cancellation. These exceptions include:
We understand there are certain factors outside of your control that require you to leave on-campus housing. If you believe you should be entitled to a refund you may review our Housing Appeal Guidelines (pdf) for the appeals process. Please note that appeals will not be accepted if you have not submitted a cancellation form.
If you have any questions regarding housing, please call 978-934-5160 or e-mail the Office of Residence Life.