Skip to Main Content
Exterior of Umass Lowell Solution Center, group of students getting assistance at desk and computers from Solution Center members.

Students Rights & Responsibilities

Rights & Responsibilities

Rights

  • You have the right to privacy (FERPA). All records and information you submit are confidential and subject to legal requirements concerning disclosure of such information.
  • You have the right to request a review of your financial aid eligibility.
  • If you withdraw from the university after the term begins, information about the refund policies will be made available. The Dean of Students Office acts as a resource for students considering withdrawal from the university. (See full policy in the Withdrawal Policy section).
  • You have the right to request a reduction or cancellation of your student loan.

Responsibilities

  • You are required to inform the Solution Center of any outside sources of aid that do not appear on your award letter. Examples may include: scholarships, tuition waivers and veteran’s or rehabilitation benefits.
  • You are responsible for completing all requests for information within the given deadlines.
  • You are required to maintain satisfactory academic progress (SAP). Review the full SAP policy and requirements.
  • You are responsible for maintaining satisfactory status on student loans. Students who default on federal student loans or owe refunds on federal grants are not eligible for any financial aid.
  • You must contact the Financial Aid Office if you plan to participate in a Consortium, Study Abroad, National Exchange Program or Professional Cooperative Education Program.
  • All new Direct Loan borrowers must complete an online Entrance Counseling and Master Promissory Note.
  • All students who graduate, withdraw, or drop below half-time (6 credits) status must complete an Exit Loan Counseling session.
  • You must inform the The Solution Center and your lender of any changes to your name, address or phone number.