UMass Lowell is committed to the safety and security of the campus community, and is dedicated to providing accessible resources for community members who wish to report sexual harassment, sexual assault, domestic violence, dating violence or stalking. All services listed here are free. Please remember, filing a police report is not necessary in order to get access to the university's resources.

If you are a student employee currently employed by the university, you may also use GuidanceResources, the university’s Employee Assistance Program (EAP). There are two ways to access your GuidanceResources benefits:

  1. Call 844-393-4983. You'll speak to a counseling professional who will listen to your concerns and can guide you to the appropriate services you require.
  2. Visit the GuidanceResources website. You will need to Register and create a User Name and Password. Your organizational web identification (ID) is UMASS.

The EAP includes:

  • 24/7 short counseling by phone.
  • Referral to counseling services - the first three are free, per issue.

  • Center for Hope and Healing (formerly Greater Lowell Rape Crisis Center)
    144 Merrimack Street, Suite 304
    Lowell, MA 01852
    Hotline (24 hours): 800-542-5212
  • Lowell General Hospital (Sexual Assault Nurse Examiner (SANE) Certified)
    295 Varnum Avenue, Lowell, MA 01854
    Phone: 978-937-6000
  • Lowell Police Department
    50 Arcand Drive, Lowell, MA 01852
    Phone: 978-937-3200
  • University Police Rape Line
    Phone: 978-934-4213

Report a Concern Online

There are multiple ways for faculty, staff, students and visitors to share concerns regarding inappropriate behavior or actions. You can do so online, by phone, in person or anonymously. For all your reporting options, visit the Report a Concern page.

If you have a disability or limited English proficiency and need reasonable accommodations or language services to file a complaint or to access the university’s programs or activities, please contact the office of Equal Opportunity and Outreach by phone: 978-934-3565.

Our office reviews online and phone reports between 8:30 a.m. to 5 p.m., Monday through Friday. If this is an emergency, please contact the UMass Lowell (UML) Police Department by phone: 978-934-4911. Officials with Authority must report concerns of which they learn within 24 hours.