For Staff

Accounts and Access

• Password Frequently Asked Questions (FAQ)
• Faculty/Staff Accounts and Access FAQ
• Get Connected to the Internet

Other Helpful Resources

• Remote Access (VPN)
• DocuSign Information
• Computer and Device Purchasing

Instructional Technology

• Classroom Technology Help - Need assistance for technology in the classroom? Contact Tech Services at ext. 4357.
• Lecture Capture (Echo360) Help - Have questions about lecture capture technology here at UMass Lowell? Refer to our Lecture Capture page.
• Technology Consulting - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist! Please enter a support request at our Self-Service Portal.

Academic Technology Assistance & Workshops

• Canvas Learning Management System (LMS)
• Course Design and troubleshooting
• Contact the Academic Technology team by email: CanHelp@uml.edu.
• Training can be scheduled by visiting our Faculty and Staff Training page.