Get Account Assistance
Whether you are looking to initiate your account, need assistance accessing your current account, or want to learn more about how to manage your account settings, we hope you can find answers to your questions here!
Whether you are looking to initiate your account, need assistance accessing your current account, or want to learn more about how to manage your account settings, we hope you can find answers to your questions here!
Once enrolled in Microsoft Authenticator, you can navigate to the Password Reset Portal to reset your password at any time.
You can reset your password a variety of different ways depending on the authentication methods you set up in Microsoft Authenticator.
Ways to Reset | How Resetting Works | Steps to Teset |
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Reset your password using a notification from your authenticator app. | This option sends an approval notification to the authenticator app. |
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Reset your password using a code from your authenticator app | This option generates and accepts a random code provided by your authentication app |
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Reset your password using an email address | This option sends an email to the email address associated with your Microsoft authenticator account |
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Reset your password using a text message | This option sends a text message to the phone number you set up when you enrolled in authenticator |
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Reset your password using a phone number | This option places an automated voice call to the phone number associated with your authenticator account |
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Students: Your default password is in the following format:
The word Riverhawk (uppercase for the first "R" only) followed by your Student ID (ex: Riverhawk12345678, where the 8 digits are your Student ID).
Faculty / Staff: If you are trying to claim your account for the first time and you do NOT have a temporary password, please call TechServices at 978-934-4357 to have a temporary password issued, and then follow the instructions below.