Let us know how we can support you. Together we keep the campus safe. See something, say something.
You can use the form for requests and inquiries such as:
If you request is urgent, please contact Facilities Management Service Center at 978-934-2601. If your request is non-urgent, please submit a service request online.
| Trade | Urgent | Non-Urgent |
|---|---|---|
| Appliances | Appliance replacement | Appliance repairs, washing machine repairs, food service appliance repairs |
| Electrical & Lighting | Ballast defective, electrical outlets out, lights out, power out | Light sensor repair, light bulb out, lighting outside replacement, light switch repairs, blown fuse/tripped breaker, electrical outlet covers, electrical light covers, outlet install |
| Elevator | Doors not opening/closing, stuck between floors, entrapment, call/floor buttons not working | Needs cleaning, lights out, inspection required, other |
| Environmental Health & Safety | Chemical/gas/burning orders, mold, acid neutralization alarm | Fire extinguishers, recycle bin replacements, pickup/disposal of light bulbs and/or miscellaneous items |
| Exterior Services/Grounds | Snow & ice removal, broken glass, dead birds, pot hole repairs, irrigation break | Parking garage service, dumpsters, trash, sawhorses, outdoor furniture repair, landscaping |
| Fire Safety | Smoke detector, alarms, sprinkler leak, fire panel beeping | Fume hood repairs, emergency exit signs |
| Furniture | n/a | Move furniture, remove furniture, dispose of furniture |
| General Repairs/Carpentry | Roof leak, exterior door repair, assemble furniture | Interior door repair, painting repairs, wall repair, hang items, floor tiles/flooring, ceiling tiles, furniture repair, bathroom stall repairs, window repairs/leaks, parking lot arm gate, graffiti, paper towel dispensers, masonry service, general repairs |
| Housekeeping | Add paper towels, add toilet paper, clean floor spill, glass clean-up | Clean carpets/stains, empty hallway trash bins, replace hand sanitizer, clean-up trash in building, power washing, strip and wax floors, vacuum service |
| HVAC | HVAC service, room too cold/hot, leaking unit, leaking pipes, lab hood, kitchen exhaust | Portable AC service, install window unit, power plant, BMS, noisy AC unit |
| Lockshop/Keys | repair crash bar, locks, request key | Change locks/recore, remove/repair lock, cabinet/desk lock, key does not work, door not locking |
| Pest Control | mice, spiders, bedbugs, ants, cockroaches, fruit flies, bees, other | |
| Plumbing | Bathroom water leaking, toilet clogged, toilet leaking, sink leaking, water running, odor, ceiling leak, flood/overflows, no hot water | Broken toilet seat, low water pressure, plumbing fixture repairs, water hydration system service |
| Signage | n/a | Interior room inserts, interior room sign, interior directional signs, interior maps in quad area, exterior parking signs, exterior building signs, exterior monument signs, exterior bus shelter signs, exterior pedestrian signs |
Day-to-day maintenance is service that is required to preserve a facility or building equipment so that it can effectively be used for its designated purposes. Costs are covered by Facilities Management budgets.
| Trade | What is Maintenance?* | What is Non-Maintenance? (Departmental Budget) |
| Carpentry | Repair of existing and/or damaged doors, windows, walls, ceilings, roofs and related hardware | Installation/replacement of doors, windows, blinds requested by department; Signage |
| Electrical | Circuits, outlets and fixture repairs; Exterior lighting; Emergency generators | New or relocating department requested outlets and fixture; Installation of department-owned equipment |
| Housekeeping | Cleaning hallways, classrooms, public restrooms, student-facing common areas | Moving furniture, offices, and equipment not part of Space Committee-approved project; Removing trash from offices |
| HVAC | Repair/maintenance to heating, ventilation, air conditioning; temperature adjustment (hot/cold) | Installation or repair to department-owned equipment, typically, new air conditioners or systems |
| Painting | Painting public areas (corridors, classrooms, stairwells); Graffiti removal | Painting department equipment/spaces as part of renovation work or department requests |
| Plumbing | Repair/maintenance to all pipes and pluming fixtures, drains (sinks, toilets, fountains, gas and air lines) | Installation/removal/repair of plumbing fixtures and problems related to departmental equipment |
Submit Key Request Online Form. One form per location and per key holder.
DO NOT submit a Service Request for key requests.
When an employee moves from their current location or leaves the university, their keys are required to be returned to either the Service Center, UCAPS or Human Resources.
Questions? Call the Facilities Service Center at 978-934-2601 or email: Facilities@uml.edu.
See the Key Request job-aid (pdf) for guidance.
All equipment that is purchased, donated or relocated must be accompanied by an Equipment Installation Form. This form is required for the purpose of proper utility management/connections, safety controls and space allocation. To request an equipment Installation, please complete the Equipment Installation Request (note: initial login will require your permission for access, any questions email: FIS-Help@uml.edu) by signing into Microsoft using your UMass Lowell credentials. Submit one form per piece of equipment. To get a better understanding of the process and timeline for this request see the process flow chart.