Get Account Assistance

Whether you are looking to initiate your account, need assistance accessing your current account, or want to learn more about how to manage your account settings, we hope you can find answers to your questions here!

Once enrolled in Microsoft Authenticator, you can navigate to the Password Reset Portal to recover your account at any time.

  1. Once you are in the portal, in the Enter password screen, select Forgot my password.
  2. In the Get back into your account screen, type your UMass Lowell (UML) email address, and then prove you aren't a robot by entering the characters you see on the screen, and then select Next.
  3. On the next screen, select one of the methods on the left to verify your identity, then follow the prompts.
    Note: You may be required to use more than one method.
  4. Enter your new password, then confirm it below.

Please try the steps above before contacting Information Technology (IT). If you have any issues with the verification step, please call Tech Services at 978-934-4357.

  1. Go to the Microsoft My Account Overview page. If you’re not already signed in, sign in with your UMass Lowell (UML) credentials.
  2. From the left menu, select Change Password.
  3. On the Change your password page, enter your new password, then confirm it.
  4. Select Submit.

New full-time undergraduate students attending classes on campus:

You will receive instructions on how to set up your account in the Undergraduate Admissions Portal. If you have trouble accessing the portal, please use the "Forgot Your Password" link on the login page. If you are still unable to log in to the Admissions Portal, please contact Undergraduate Admissions at 978-934-3931.

New undergraduate students attending classes online or on campus in the evenings:

You will receive instructions on how to set up your account in the Graduate, Online and Professional Studies (GPS) Admissions Portal for Undergraduate Students pursuing programs through the Division of Graduate, Online and Professional Studies. If you have trouble accessing the portal, please use the “Forgot Your Password” link on the login page. If you are still unable to log in to the Admissions Portal, please contact GPS Admissions at 978-934-2390.

New graduate students and non-degree students:

  • Graduate Students, once you have been admitted, instructions to claim your account will be sent to you.
  • Non-degree students, once your registration form is processed by the team, instructions to claim your account will be sent to you.

After you receive your account claiming instructions:

Within those instructions, there will be a temporary password for setting up your UMass Lowell account. This will be sent to your personal email within 2-3 business days of being processed by the team (Please be sure to check junk, spam or promotional folders if you do not see this in your inbox). Once you have received the temporary password, follow the Claiming Instructions below.

If you have not received your temporary password or account claiming instructions within 2-3 business days, please contact Admissions at 978-934-2390 for assistance. IT cannot assist with setting up your account until you have received your account claiming information. If you have received your temporary password and need assistance claiming your account, please contact Tech Services at 978-934-4357.

Faculty/Staff: Please call Tech Services at 978-934-4357 to have a temporary password issued then follow the instructions below.

Claiming Instructions:

  1. After receiving your temporary password, navigate to the My Account Overview page.
  2. You will be prompted to set up Microsoft Authenticator (iOS and Android) for multi-factor authentication (MFA). Follow the instructions in the wizard to enroll.
  3. Once you have completed enrolling in MFA, you will be asked to set a new password
    • Minimum password length is 16 characters
    • Passwords must include at least 3 of the following:
      1. One upper-case character
      2. One lower-case character
      3. One special character (for example: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /)
      4. One numeric character
  4. After setting a new password, your account will be ready for use.

Video Instructions

Frequently Asked Questions

How long after I graduate do I get to keep my account for?

Your account will remain active for two years after graduation from UMass Lowell.

How do I reset my own password?

  1. Go to the Microsoft My Account Overview page. If you’re not already signed in, sign in with your UMass Lowell credentials. 
  2. From the left menu, select Change Password. 
  3. On the Change your password page, enter your new password, then confirm it. 
  4. Select Submit. 

How do I setup Microsoft Authenticator for Multi-Factor Authentication (MFA)?

To enroll in multi-factor authentication, please follow the Microsoft Authenticator Enrollment Guide. 
If you have questions, please refer to our Microsoft Authenticator article for answers to common questions.

What if I get a new phone?

If you have a new phone you will need to set up the Microsoft Authenticator app on your new phone. Please download the authenticator app and follow these steps:  
If your app is already installed make sure there is no current UMASS LOWELL account listed. If there is, click the UMASS LOWELL account listed and then click the settings gear icon and remove the account before continuing to the next steps.
  1. If you know your UMass Lowell Password and have the same phone number, you can navigate to aka.ms/mfasetup.  
  2. When authenticator prompts, you will not get a number sent to your app so please select “Sign in another way” and select the SMS option. This will send you a text message code to sign in instead of using the app. 
  3. Once here find the sign in method that says “Microsoft Authenticator” beside it will show your old phones model EX: “iPhone 15” please press the delete button next to it. 
  4. To add your new phone click “Add sign in method.” 
  5. Select Microsoft Authenticator and follow the prompts. 
 If you have additional questions, please refer to our Microsoft Authenticator article.

How often do I have to reset my password?

Passwords never expire. You do not have to reset your password periodically anymore! Thanks to Microsoft Authenticator, MFA keeps your account secure!  

If you would like additional information about Microsoft Authenticator, please navigate to our Multi-Factor Authentication Page. 

What are the password requirements?

Minimum password length if 16 characters, and must include at least 3 of the following:
  • One uppercase character
  • One lowercase character
  • One special character (i.e. ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /)
  • One numeric character

What if my name/username is spelled incorrectly or I want to change my name?

UMass Lowell keeps multiple names on record for students and faculty/staff members. 
When your email address is updated, the previous email address is kept as an alias. You will need to use your new email address to log into your account, but any emails sent to your previous email address will still be delivered. 
You may experience sign-in issues for 24-48 hours after changing your email address will systems sync between the university and Microsoft.