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Contact Information Technology

Tech Services

Get help in four ways:

  1. Enter your own service desk ticket: helpdesk.uml.edu
  2. Email: Help@uml.edu
  3. emptyPhone: (Monday through Thursday, 8 a.m. to 8 p.m. and Fridays 8 a.m. to 5 p.m.)
    • On campus, dial ext. 4-4357 or 978-934-4357
    • To call toll free: 866-435-7437
  4. Walk-in:
    • University Crossing, Suite M50 - 8:30 a.m. to 5 p.m.
    • O'Leary Library, 1st floor - during the academic year Monday through Thursday 8:30 a.m. to 8 p.m. & Fridays 8:30 a.m. to 5 p.m.
    • Lydon Library, 1st floor - during the academic year Monday through Thursday 8:30 a.m. to 8 p.m. & Fridays 8:30 a.m. to 5 p.m.

Each year, 19,000 students, faculty and staff submit more than 40,000 service requests, and IT has answers for them all. We are here to help and understand that you need specialized support. Here is some online help you may access at any time, any day. 

Learn more about our staff and see who is behind the scenes on our Information Technology Team Page.

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