Get help in four ways:

  1. Enter your own service desk ticket:
  2. Email:
  3. Phone: 978-934-4357
    • On campus, dial ext. 4-4357
    • To call toll free: 866-435-7437
    • Monday through Thursday - 8 a.m. to 8 p.m.
    • Friday - 8 a.m. to 5 p.m.

  4. Walk-in:

Each year, 19,000 students, faculty and staff submit more than 40,000 service requests, and IT has answers for them all. We are here to help and understand that you need specialized support. Here is some online help you may access at any time, any day.

Learn more about our staff and see who is behind the scenes on our Information Technology Team Page.