SupplyLogic Frequently Asked Questions (FAQ)

The University of Massachusetts has partnered with SupplyLogic, a tech-enabled managed service provider specializing in supply chain optimization of marketing, procurement, and execution within print, POS, and branded merchandise.

Product categories include stationery, direct mail, brochures, newsletters, magazines, posters, banners, signage, branded merchandise, and other promotional items.

Your campus will enjoy several benefits – contractually guaranteed cost savings, integration of leading technology that increases speed to market and automates complex billing processes, the inclusion of favored local suppliers within our mutually-agreed supplier panel, and category innovation.

The launch of the SupplyLogic catalog within BuyWays is at different phases across the system:

• UMass Amherst: Catalog is live in BuyWays
• UMass Boston: Planning Phase
• UMass Chan: Catalog is live in BuyWays
• UMass Dartmouth: Catalog is live in BuyWays
• UMass Lowell: Catalog is live in BuyWays

Local supplier relationships are valuable to the UMass system. These preferred suppliers have been invited to the supplier panel and will benefit from having access to SupplyLogic’s broader enterprise spend.

There is no contract fee to participate on the supplier panel.

SupplyLogic will become an extension of our marketing and procurement needs, managing the supplier relationship on behalf of UMass.

Yes, the request for a preferred vendor may be directed to SupplyLogic through the Quote & Question Form. However, the supplier must be on the SupplyLogic vendor panel to participate in the bidding process.

UPST and SupplyLogic continue to work with existing suppliers to add them to SupplyLogic’s supplier database. The following print suppliers have been onboarded:

• Bookmasters Inc
• CSM Group
• Flagship Press
• Hadley Printing Co.
• Hannaford & Dumas
• Mallard Printing Inc.
• Marcus Bordeaux Printing
• New England Promotions (Jwin Promotional Corp)
• Print Synergy Solutions LLC
• Reynolds Dewalt Printing
• RPI Printing
• Sign Design Inc.
• Signature Printing
• Signature Signs (DRC Signs Inc.)
• SilverScreen Design
• Sketch For Schools Publishing Inc.
• The Sheridan Press Inc.

• UMass Amherst, UMass Dartmouth, UMass Lowell and UMass Chan – UPST and SupplyLogic in partnership with your campus Marketing and Print stakeholders have worked to curate punchout catalogs in BuyWays. You can also request custom job support through the Quote & Question Form on the catalog homepage.
  • Lowell users, please access your campus-specific Quote & Question Form
    
    
• UMass Boston – Discussions are on-going with your campus stakeholders on how to roll-out this functionality for your campus. In the meantime, we encourage you to use the Quote & Question Form to get a quote on any project you need before creating a PO within BuyWays for submission to SupplyLogic at the time of order.

Your SupplyLogic quote will feature local and national options. You will have a choice of local or national chosen by the region and source selection should be based on vendor effectivity, quality, UMass brand adherence, and cost.

After you receive your quote from SupplyLogic, you should use the Non-Catalog Good Only Form found in BuyWays under the Purchasing Links section. Please see the Non-Catalog Purchase: Goods Only Purchases

SupplyLogic’s Account Management specializes in Print and Promotional products. They will help in providing alternative solutions based on project requirements. They will manage supplier conversations and if needed they will coordinate a call with the requestor.

SupplyLogic will be managing the 3-bid process (preferred, local, and national) for you, awarding projects after final approval from you. Once approved, SupplyLogic will manage vendor communications through production.

SupplyLogic has extensive processes in place to source and procure products at the best price and quality. Their experienced team of procurement professionals will work with UMass to understand brand needs and make suggestions that align with the project goals. Quality is the core of their entire sourcing process, including multiple checks throughout the lifecycle of the project. All suppliers are certified to ensure adherence to compliance standards and testing protocol.

Note: For custom print jobs, your campus Brand or Marketing departments will participate in ensuring that jobs are aligned with your campus standards.

• UMass Amherst & UMass Chan: Please use the Quote & Question Form to submit a quote request for a name badge.
• UMass Dartmouth: Name badges are ordered directly through the Campus Store. You can either visit the Campus Store in person or email Tery Silvia at: tsilvia@umassd.edu with the exact wording / spelling.

If you would like to use a custom UMass logo, you should complete the Trademark Approval form (pdf). Approval from the UMass Trademark & Licensing department must be submitted with your quote request.

If you have any additional questions, please reach out to the UMass Trademark & Licensing department.

Currently, SupplyLogic does not cover printing exams. Departments should continue with their current local arrangements until further notice.

• UMass Amherst: Both SupplyLogic and UMass Amherst Mail Services can provide bulk job mailings. Please be sure to indicate your preference on the Quote & Question form.
• UMass Boston: Handled solely by the campus.
• UMass Lowell: Handled solely by the campus.
• UMass Chan: Handled solely by the campus.

Ordinarily no, however, if there are extreme emergencies requiring an expedited delivery negotiated fees may be imposed.

The Lowell campus will continue to work with existing vendors or bulk mail (printing, addressing, and mailing) projects.

SupplyLogic is allocating a dedicated print and branded merchandise expert to manage UMass Managed Print Services Program quotes and questions. Each program request will include the Account Manager’s name and contact information.

You can use the Quote & Question Form within BuyWays to contact SupplyLogic directly with your questions.

Note: SupplyLogic will respond using this email information:

• Email Name: UMass Orders
• Email Address: umassorders@supplylogic.com

Please send an email to UPST Customer Service to: upst@umassp.edu.

• For UMass Amherst, email: universitymarcom@umass.edu
• For UMass Chan, email: brandresources@umassmed.edu
• For UMass Dartmouth, email: umassd.brand@umassd.edu
• For UMass Lowell, email: print_services@uml.edu

Yes, please submit an email to: umassorders@supplylogic.com or call 816-778-7579.

Emails and calls will be directed to the best team member to handle each request