Effective as of February 1, 2019, UMass Lowell is freezing all mobile phone deployments, upgrades and modifications in connection with the university’s strategic cost savings initiative. Any new services, upgrades and replacements must be approved by the Vice Chancellor responsible for the department initiating the request.
If you have been notified that your phone service is being discontinued, and you are approved to retain your number and are electing to transition your phone to your personal account, please review the process to Convert a University Phone to a Personal Mobile Phone Account. After review, please complete the Transfer a University Mobile Phone to a Personal Device form and submit it to Tech Services at any of their locations on campus.
Information Technology and Procurement Services have partnered together to develop an ordering process for purchasing, modifying and adding features to university issued cellphones. This new procedure has been created to increase security, reduce costs and streamline the cell phone ordering/delivery process.
To order a new cell phone, upgrade to a newer model or replace a damaged one, start by reviewing and choosing from the three (3) standard phone models currently available below. Once you have decided on the model phone you would like, and have received approval from your Vice Chancellor in writing, click on the IT Web Help Desk (login using your university credentials if prompted to do so) and fill out the self-service form to submit a ticket for this purchase.
If this request is for a new or replacement phone, the IT Service Desk will contact you to schedule an appointment to set up the phone and migrate appropriate data. Get full instructions on how to submit a Web Help Desk ticket.
If you have any issues or questions about this process, please contact the IT Service Desk at 978-934-4357 or Cher Hugus at 978-934-4745 for assistance.
To qualify for an upgrade: