UMass Lowell will resume on-campus instruction, research and campus life for Fall 2020. View the plan for more info.
Due to the financial impact of COVID-19, the Computer Replenishment Program is currently paused until further notice.
If you are experiencing problems with your computer, please contact Tech Services at 978-934-4357 for assistance. We will find a way to help. If your computer is not repairable, we will provide you with a new Dell 5400 laptop.
We have circulated several surveys for faculty that teach courses. We are using the feedback generated by these surveys to prioritize getting new devices to where they are most needed to ensure a great experience for students in Fall 2020.
If you have not filled out the Technology Readiness survey, please contact Tech Services at 978-934-4357 so we can help direct you to the survey.
You qualify to participate in the Computer Replenishment Program if you are a full-time, benefited employee and are paid through the general operating budget of UMass Lowell. Self-funded / Grant-funded departments are not eligible.
Your computer is eligible for replacement under the program if it is five years old or older (according to the University's inventory) and is the primary computer you use to perform your primary job function. This may include instructional purposes, word processing, email, or managing financial or student records.
If you are a part-time employee then your department will purchase your primary computer.
If you are a full-time employee and looking to purchase a computer for research or travel purposes then your department will purchase this computer.
Each year, the campus-wide inventory will be analyzed to determine the age of full-time benefited members' primary computers. Once it is determined that your computer is due for replenishment, you will be asked which model computer (from the hardware standards' list) you want. The standard desktop is fully covered by CRP. If you require a premium model, your department will need to provide funding for the delta cost.
The Computer Replenishment Program uses UMass Lowell-approved hardware standards for all desktops and laptops on Windows and Apple platforms.
After you have selected the computer, the Information Technology (IT) office will take care of the order. The computers will be imaged and set up for each individual employee. Once complete, a technician from IT will schedule an appointment with the faculty or staff member to install the computer and copy all data from the old computer to the new computer. The IT technician will then take the old computer so that it can be recycled properly. The turnaround time for set up and deployment is typically one week.
You do not need to enroll in the Computer Replenishment Program. Your assigned computer is entered into the IT asset database upon deployment. If you are a full-time, benefited employee and are paid through the general operating budget of UMass Lowell, you will be contacted when your system is eligible for replacement. It is a 5-year cycle. For example, if you receive a new computer in Fiscal Year (FY) 2016, you will be eligible in FY 2021.
The first computer for a new employee is not covered under the Computer Replenish Program (unless they are hired to replace an existing position that has been vacated.)
For department funded purchases, send an email to: Computer_Configurations@uml.edu and someone from IT will contact you to discuss your options and answer any questions you may have.
Research computers are not covered under the Computer Replenishment Program. For department funded purchases, send an email to: Computer_Configurations@uml.edu and someone from IT will contact you to discuss your options and answer any questions you may have.