Below you will find links to resources that will assist you in working remotely.

Additional tips and tricks can be found on the Work Remote Tips & Tricks webpage.

One Drive

The documents cover how to install and use OneDrive and sync your data:

Zoom

A series of tutorial videos can be found on the UMass Lowell Zoom webpage.

More general information is available on Zoom's support website.

Help with how to use a headset with Zoom can be found further down on this page.

Skype for Business

Help can be found on the Skype for Business webpage. There is documentation for Windows, Mac, Android and iOS all available in pdf format. There are also videos below.

Skype for Business Installation Videos

  • Android

  • iPhone

  • Mac

  • Windows 10

Using a Headset with Zoom or Skype for Business

The Jabra wireless headset requires this Bluetooth dongle.

If you have a UMass Lowell-issued Jabra headset, you can use that with any Windows or Mac computer. Just be sure to bring all the pieces with you:

  • The Jabra wireless headset requires the Bluetooth dongle.
Bluetooth headsets will need to be charged before use.
The Jabra wired headset version requires a round piece that plugs into the computer.
  • The Jabra wired version requires the round piece that plugs into the computer:

Please be aware that both the USB headset and the Bluetooth headset require an open USB port.

Some newer Mac laptops do not have a traditional USB port. If you have one of these models, you can use any compatible headset or earbuds, or contact IT Tech Services for assistance.

Wired earbuds like those that usually come with smartphones.

If you have wired earbuds like those that usually come with smartphones, those will work too.

Just plug them into the headphone jack on a PC/Mac – if you can talk on a smartphone with them, they will work on a PC/Mac too.

If you do not see your specific headphones/earbuds listed in the software, select “PC Mic and Speakers” in Skype for Business or “Same as System” in Zoom. Be sure to test your audio (see below) before trying to join a call or using your headset/earbuds for another purpose.

Testing Your Audio

Skype for Business: Click in the lower left corner of the main window and select “Check Call Quality”. This will make a test call to verify your audio is working correctly - you will be able to record a short message which will be played back for you.

Before using your headset, you should test your audio setup to make sure it is working correctly:

Skype for Business

Click in the lower left corner of the main window and select “Check Call Quality”. This will make a test call to verify your audio is working correctly - you will be able to record a short message which will be played back for you.

Zoom: Click the gear icon in the upper right corner of the main window then click “Audio”. You will see buttons to test your speaker and microphone.

Zoom

Click the gear icon in the upper right corner of the main window then click “Audio”. You will see buttons to test your speaker and microphone.

If you are in a Zoom meeting, you can click the audio icon in the lower left corner and select “Test Speaker & Microphone”

If you are in a Zoom meeting, you can click the audio icon in the lower left corner and select “Test Speaker & Microphone”.