When you dial in to your Exchange Unified Messaging Inbox, you are presented with menu options that enable you to manage your e-mail and voice mail. The following commands are available for managing your e-mail and voice mail .
| Voice Command | Touchtone Command | Description |
| "Play" | Plays the current e-mail or voice mail message | |
| “Next” | # | Reads the next e-mail or voice mail message |
| “Next unread” | 00 followed by ## | Reads the next unread e-mail message. Available only for e-mail. |
| “Delete” | 7 | Deletes the current e-mail or voice mail message. |
| “Reply” | 8 | Replies to the user who sent the current e-mail or voice mail message. |
| “Reply all” | 00 followed by 88 | Replies to the user of the current e-mail message. Available only for e-mail. |
| “Mark as unread” | 9 | Marks the e-mail message as Unread. |
| “End” | 33 | Stops reading and goes to the end of the current e-mail or voice mail message. |
| “More options” | 0 | Opens the ‘More Options’ menu. |
| “Previous” | 00 followed by 11 | Reads the previous e-mail or voice mail message. |
| “Read the header” | Reads the header of the e-mail or voice mail message. | |
| “Call sender” | 00 followed by 2 | Places a call to the user who sent the current e-mail or voice mail message. |
| “Forward” | 00 followed by 6 | Forwards the current e-mail or voice mail message to other e-mail recipients or groups. |
| “Flag for follow up” | 00 followed by 44 | Marks or flags the current e-mail or voice mail message for follow up. |
| “Find by name” | Uses the user’s name to locate e-mail or voice mail messages in the user's mailbox. | |
| “Delete conversation” | 00 followed by 77 | Deletes all the e-mail messages that are associated with an e-mail conversation. Available only for e-mail. |
| “Hide conversation” | 00 followed by 99 | Hides additional e-mail messages that are contained within the same e-mail conversation. Available only for e-mail. |
| “Envelope information” | 00 followed by 5 | Reads the envelope information for the e-mail or voice mail message. |
| “Select language” | 00 followed by 55 | Lets you select the language in which you want the e-mail or voice mail message to be read. |
| “Rewind” or “Repeat” | 1 | Rewinds or repeats the current e-mail or voice mail message. Available only while the message is being played. |
| “Pause” | 2 | Pauses the current e-mail or voice mail message. Available only while the message is being played. |
| “Fast forward” | 3 | Fast forwards the current e-mail or voice mail message. Available only while the message is being played. |
| “Slow down” | 4 | Plays or reads the current e-mail or voice mail message more slowly. Available only while the message is being played. |
| “Faster” | 6 | Plays or reads the current e-mail or voice mail message faster. Available only while the message is being played. |
| “Previous” | 11 | Reads the previous e-mail message from the beginning. Available only for e-mail. |
| “Repeat” | 0 | Repeats the current menu options. |
| “Main menu” | * | Exits to the main menu. |