We recommend you do the following to get started and to ensure a seamless viewing experience:
All modules do not need to be completed in one session. You may re-enter the program at your own pace, based on availability.
Individual modules do not need to be completed in one sitting. You may re-enter the program at your own pace. This program was designed with flexibility in mind.
Brainshark will remember where you left off as long as you are using the same computer or device and do not clear your cookies. If you wish to access the module from another computer or device, you will need to start the module from the beginning.
Example: Michelle has completed Modules 1, 2 and is currently viewing Module 3 at home. She is half-way through but needs to stop at slide 14. The next day, Michelle continues watching the program modules, but on her smartphone. Because Michelle is using a different device, she will need to sign-in and watch Module 3 from the beginning.
There may be times when you want to pause the module to read detailed information or to click on a video link. Simply click the pause button to freeze the slide, then press play to resume the presentation.
To receive a Certificate of Completion you must:
Brainshark will automatically generate a Certificate of Completion upon completion of all five modules, plus the self-assessment and program evaluation questionnaire. A pop-up window will appear with the certificate for download. The system will also email you a copy after you exit out of the program. This may take 15-60 minutes to arrive in your email inbox.
If you did not immediately receive your certificate, your pop-up blocker may still be on and preventing the certificate from downloading. You must disable the pop-up blocker in your internet browser setting (see next question for helpful links with instructions).
You will also be sent a copy of the Certificate of Completion via email. You may need to wait between 15-60 minutes for Brainshark to send a copy. If you continue to have trouble, please contact us by email at: email@example.com.
Links to instructions on how to disable pop-ups are below. Please click on your appropriate browser to access the instructions.