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Learning Management System / Blackboard

There are two instances of Blackboard for UMass Lowell; one hosted by Graduate, Online & Professional Studies (GPS) and Information Technology (On-Campus). Some in-person classes do not use Blackboard, please check with your faculty member if you are missing one or more classes in Blackboard. All fully online, hybrid, and virtual classes use Blackboard.

Blackboard Support for Faculty/Staff and Students

Graduate, Online & Professional Studies
Phone: 800-480-3190, 24-hour assistance
Live 24-hour chat
Email: onlinelearning@uml.edu (answered during business hours)

On-Campus (IT)
Phone: 978-934-4357, 24-hour assistance
Email: bbhelp@uml.edu (answered during business hours)

For Password Help: please use the MyPassword website or contact the IT Service Desk during normal business hours.

Warning: UMass email accounts are being targeted with fraudulent phishing scams. DO NOT enter your Campus User ID and password to links emailed to you.