Requesting Intrusion Alarm Code
To obtain a PIN code for an intrusion alarm on campus please follow these steps:
- Navigate to the Alarm Accounts App (link will open in new window or tab). This process must be initiated by an approved account owner, and those not approved will not be able to access the app. For access to the app please email: UCAPS_Operations@uml.edu.
- If prompted, log into the app using your e-mail credentials.
- Choose the 'New Request' option under the owner section of the app.
- If you are approved for multiple accounts, choose the one you need by selecting it from the drop down menu.
- Enter the user's UMass Lowell e-mail address, or click the search button to search for the user. Choose 'Request Access for User' to complete the approval. Note: If the user you are requesting does not have a UMass Lowell e-mail account, please e-mail UCAPS_Operations@uml.edu for assistance; never transmit PINs via e-mail.
- The approved user will receive an e-mail with instructions on how to complete the process and choose their PIN.
- Once their PIN is selected it will be encrypted and sent to UCAPS for processing. Once completed the user and the requesting account owner will receive a confirmation e-mail.
Please note that alarm codes are 4-digits and must not follow any pattern such as 1234, 2468, 1111, etc. UCAPS staff will make the final determination on whether a code is acceptable for use.
All alarm codes are specific to a person and should never be shared with another individual including your supervisor. It should be treated as you would your ATM or debit card PIN.
Arming and Disarming Intrusion Alarms
Once you have received an alarm code, you may now arm and disarm the area you have been approved for.
To arm an area: Ensure that the green ready light is illuminated then enter your 4-digit code followed by 2 (away). If this does not work, follow these troubleshooting steps:
- If the green ready light is not illuminating, ensure that all perimeter doors are closed, and that you are standing still to ensure that a motion sensor is not picking up your presence.
- If the green light continues to not illuminate, you can attempt to clear any troubles by entering your code followed by 1 (off).
- If the green light still does not illuminate, you can attempt to determine the reason why by pressing the * button.
- Please contact UCAPS (if during regular business hours) or University Police (if after business hours) if you continue to have trouble.
To disarm an area, or clear a diagnostic trouble: Enter your 4-digit code followed by 1 (off). If you fail to disarm an alarm and it activates please note that University Police has been dispatched. Never leave an area after activating an alarm until you have spoken with an officer or dispatcher.
The buttons on the keypads can sometimes be stiff and must be pressed firmly. You should hear a beep to confirm that each button has been pressed.
If you wish to have a new intrusion system, zone, or panic alarm, please contact the UCAPS Office by email: UCAPS_Operations@uml.edu.to schedule a walk through of your request. New installations of departmentally requested devices must be paid by the requesting department, however UCAPS will oversee the ongoing maintenance costs.
All alarms are installed by a licensed security vendor.
Please report any maintenance issues of intrusion and panic alarms by email to: UCAPS_Operations@uml.edu.
Please report any maintenance issues with fire alarms to Facilities Management.
While most intrusion and panic alarm systems run self-diagnostic tests that notify UCAPS of any issues, our trained staff test each panic alarm annually. All UCAPS technicians should identify themselves when testing equipment, and will show you an unexpired proof of identify and their security clearance upon request.