The University Crossing Operations Graduate Fellow supervises, schedules and evaluates all student center building managers and welcome desk staff. The graduate fellow will lead monthly staff meetings and participate in the planning of staff training that focuses on customer service, teamwork, effective communication and appropriate business etiquette. This fellow will have responsibilities specifically related to the audio visual systems in the building and is expected to become expert with the building equipment while helping to train new and returning staff in its successful setup and usage. This fellow will also serve as a member of the Operations leadership team and as a liaison to the student staff to successfully execute and coordinate daily facility setups in conjunction with the Associate Director for Operations.
The Graduate Fellow is expected to work days, and some nights and weekends in University Crossing during non-business hours and serve as an on-call duty official to support University Crossing Operations. The Graduate Fellow will be trained in customer service, event management, crisis management and the enforcement of university policy in conjunction with campus police to create a safe and secure environment.
Additionally, the Graduate Fellow will respond to inquiries concerning the building and University Crossing Operations through answering phones and responding to e-mails daily, participate in departmental and Division wide meetings as well as perform other related duties as assigned.
The University Crossing Operations Graduate Fellowship is open for 2020-2021.
Take a virtual tour of University Crossing, UMass Lowell’s 230,000-square-foot complex that serves as a hub of student activity and connects the university’s North, South and East campuses with the downtown business and cultural district.