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University Crossing Fellowships

University Crossing is a 230,000-square-foot complex that serves as a hub of student activity and connects UMass Lowell’s North, South and East campuses with the downtown business and cultural district.
The Building Manager Graduate Fellow at University Crossing is responsible for supervising student center building managers who aid in the daily operations and security of the Student Center. The graduate fellow will also oversee the University Crossing Welcome Desk with responsibilities for daily operations and equipment rental.

The Graduate Fellow is expected to work days, and some nights and weekends in University Crossing during non-business hours and serve as an on-call duty official to support University Crossing Operations. The Graduate Fellow will be trained in customer service, event management, crisis management and the enforcement of university policy in conjunction with campus police to create a safe and secure environment.

The Graduate Fellow will assist in the interviewing, training, supervision and evaluation of student employees that work in University Crossing. This individual will lead and develop trainings for student employees on topics including but not limited to customer service, teamwork, communication styles, and business etiquette.
             
Additionally, the Graduate Fellow will  respond to inquiries concerning the building and University Crossing Operations through answering phones and responding to e-mails daily, participate in departmental and Division wide meetings as well as perform other related duties as assigned.