Please note: information in the following pages is meant to act as a guide.

At UMass Lowell, We All Sincerely Care About Students

All faculty and staff play a crucial role in supporting the mental health and well-being of students by:

  • Being observant and attentive to students and noticing warning signs that indicate a need for support or intervention
  • Being a warm, understanding, and compassionate presence with students in and out of the classroom, office, or lab
  • Being knowledgeable about resources to provide to students who may be in distress
  • Speaking clearly and consistently with students about expectations, boundaries, and requirements (and communicating these to students in writing in addition to verbally)
  • Intervening, referring, or consulting proactively when noticing earliest indications of student impairment
  • Contacting the appropriate urgent: Crisis Assistance or emergency resource: UMass Lowell Police Department if / when needed
  • Considering the adoption of culturally responsive, trauma-informed pedagogical practices
  • Participating in campus educational/training opportunities on campus such as Mental Health First Aid
  • Taking concrete steps to create a Culture of Caring (pdf)
  • Engaging in personal self-care, obtaining support for personal and professional issues, taking steps toward better work-life balance, using the UMass Lowell Employee Assistance Program (EAP) services for free counseling sessions and services

Mental Health Crisis?

Speak with our on-call counselor anytime, anywhere by calling:
855-890-2879

Life-Threatening Emergency?

Speak with UMass Lowell Police anytime by calling:
978-934-4911

Worried About a Student?

Reach out to the the Student Assessment, Referral and Support (STARS) team by submitting this form:
STARS Referral

Want to Schedule an Appointment?

Call 978-934-6800 during regular business hours