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Counseling Services


Counseling Services is supporting the health and wellbeing of our students using remote platforms. We are answering phone calls during normal business hours. Please note, we are not monitoring voice mail until further notice. 
Counseling Services is offering individual counseling services via telehealth (via phone or video using Skype for Business) for all enrolled, eligible UMass Lowell students who are currently residing in Massachusetts or New Hampshire.  We understand that this is a difficult time for students and we are eager to provide support, assistance, and counseling to help our students navigate challenges, persevere and succeed.
To request a counseling session, call the Wellness Center at 978-934-6800 or email during regular business hours:
  • Monday – Thursday: 8:30 a.m. – 4:45 p.m.
  • Friday: 9:15 a.m. – 4:45 p.m. 
A clinician will contact you via phone and/or email within one business day to schedule an appointment in advance for you. Please provide your:
  • full name, 
  • Student ID#, and 
  • a phone number where you can be reached.
Remember, email is not a secure form of communication and confidentiality cannot be guaranteed.  Email is checked multiple times during regular business hours, but not on evenings, weekends, holidays or when the university is closed (e.g. snow days). 
For urgent needs or mental health crises, a crisis counselor continues to be available 24 hours per day, 7 days per week.  
  • Crisis counselor, call 855-890-2879

We strive to empower, support, and assist students in the pursuit of their academic, professional, and personal endeavors.

We are specialists in working with undergraduate and graduate students to tackle challenges and remove barriers to growth, change, happiness, peace, or well-being. We wish you success and fulfillment as you continue along your journey at University of Massachusetts, Lowell!

Contact Us

To schedule an initial or follow-up appointment during Wellness Center business hours:
Call 978-934-6800, email or walk in to the Wellness Center at University Crossing, Suite 300.

For mental health crises during Wellness Center business hours:
Call 978-934-6800 or walk in to the Wellness Center at University Crossing, Suite 300 and indicate to the Front Desk you are "in crisis."

For mental health crises outside of Wellness Center Business Hours:
Call the Clinician on-call by calling 978-934-6800 and choosing option #1.

For emergencies:
Call UMass Lowell Police at 978-934-4911.