Darren is the Senior Tech Services Engineer at UMass Lowell. He is responsible for supporting the mission of the University by designing hardware and software configurations to best suit the needs of faculty, staff and students. Darren designs the look and feel of computers, maintains endpoint management and is a point of escalation for all Tech Services requests and incidents. Additionally, the Senior Tech Services Engineer is responsible for deploying vLabs terminals, configuring Chromebook devices and deploying software to the University in a controlled environment. Darren has been with the UMass Lowell since 2005, previously serving in the Francis College of Engineering.