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Intrusion and Panic Alarms

Intrusion and Panic Alarms

The University implements a wide array of alarms on campus to instantly alert University Police of emergency events on campus ranging from fire detection, intrusion/burglar detection, silent “panic” alarms, and device monitoring.

Requesting Intrusion Alarm Code

If you require a PIN code for an intrusion alarm location on campus, please complete an Alarm Code Request Form (pdf). Please note the following:

Alarm codes are 4-digits and must not follow any pattern such as 1234, 2468, 1111, etc. UCAPS staff will make the final determination on whether a code is acceptable for use.

  • This form must be pre-signed by an approved requestor of the area you are requesting.
  • Completed Alarm Code Request forms must be sent to UCAPS via fax to 978-934-4004 or via interoffice mail in a completely opaque envelope.  Forms should never be e-mailed unless you have an encryption certificate issued from UMass Lowell IT.
  • All alarm codes are specific to a person and should never be shared with another individual including your supervisor.  It should be treated as you would your ATM or debit card PIN.

Once your form is received and processed, you will receive a confirmation e-mail.

Arming and Disarming Intrusion Alarms

Once you have received an alarm code, you may now arm and disarm the area you have been approved for.

To arm an area: Ensure that the green ready light is illuminated then enter your 4-digit code followed by 2 (away). If this does not work, follow these troubleshooting steps:

  1. If the green ready light is not illuminating, ensure that all perimeter doors are closed, and that you are standing still to ensure that a motion sensor is not picking up your presence.
  2. If the green light continues to not illuminate, you can attempt to clear any troubles by entering your code followed by 1 (off).
  3. If the green light still does not illuminate, you can attempt to determine the reason why by pressing the * button.
  4. Please contact UCAPS (if during regular business hours) or University Police (if after business hours) if you continue to have trouble.

To disarm an area, or clear a diagnostic trouble: Enter your 4-digit code followed by 1 (off). If you fail to disarm an alarm and it activates please note that University Police has been dispatched. Never leave an area after activating an alarm until you have spoken with an officer or dispatcher.

The buttons on the keypads can sometimes be stiff and must be pressed firmly. You should hear a beep to confirm that each button has been pressed.

New Installations

If you wish to have a new intrusion system, zone, or panic alarm, please contact the UCAPS Office by email: UCAPS_Operations@uml.edu.

to schedule a walk through of your request. New installations of departmentally requested devices must be paid by the requesting department, however UCAPS will oversee the ongoing maintenance costs.

All alarms are installed by a licensed security vendor.

Maintenance

Please report any maintenance issues of intrusion and panic alarms by email to: UCAPS_Operations@uml.edu.

Please report any maintenance issues with fire alarms to Facilities Management.

Testing

While most intrusion and panic alarm systems run self-diagnostic tests that notify UCAPS of any issues, our trained staff test each panic alarm annually. All UCAPS technicians should identify themselves when testing equipment, and will show you an unexpired proof of identify and their security clearance upon request.