Procedures and Policies

Grievance Policy

Internal Process:

If you do not believe that your needs are being adequately or appropriately met, you are encouraged to meet with a representative from Disability Services. They will work with you on a case-by-case basis to attempt to resolve your concerns when feasible within the limits established by law for the provision of reasonable accommodations. If you have a concern or complaint that your rights under the Americans with Disabilities Act have not been met, you may contact: Section 504/ADA Coordinators:

  • Clara I. Reynolds - Associate Vice Chancellor, Equal Opportunity and Outreach Diversity and Inclusion:
    Phone: 978-934-3565
  • Donna Vieweg, Assistant Director, Equal Opportunity and Outreach:
    Phone: 978-934-3566.

External Process:

U.S. Department of Education

Office for Civil Rights
5 Post Office Square, 8th Floor
Boston, MA 02109-3921
Phone: (617) 289-0111
TTY: (800) 877-8339

U.S. Equal Employment Opportunity Commission
John F. Kennedy Federal Building
475 Government Center
Boston, MA 02203
Phone: (800) 669-4000
TTY: (800) 669-6820

Inquiries regarding state laws may be directed to:

Massachusetts Commission Against Discrimination
436 Dwight Street, Room 220
Springfield, MA 01103.
Phone: (413) 739-2145

Student Resource Guide and Accommodation Protocols:

  • Registered students can refer to the resource guide or access the Resources tab in Accommodate, which will bring you to the Resource Library.
  • Other protocols may be applicable to students based on approved accommodations - students can refer to the Resource Library in Accommodate.