To open a CRF Faculty account, complete and submit the account application. Please supply all requested information.
Upon electronic receipt of your application you will be issued a CRF account number. The account number and passphrase will be emailed to you. Please forward this information to students authorized to use your account in order for them to apply for user registration. A user account is automatically generated person completing the account application form.
Once CRF Account is established, students authorized to use the account may register for a user id. Users are required to provide the faculty CRF account number and passphrase on the user registration form.
Users are required to create a password for their login credentials. The password needs to be at least 8 characters. This password is encrypted and unreadable by anyone. Please email firstname.lastname@example.org to have your password reset.
Internal user rates are direct cost based upon a cost recovery model in accordance with government guidelines. Industry rates are posted on the Core Research Facilities website. Internal rates, industry partners, academic and government rates are viewable upon users login to the CRF reservation system. Core Research Facilities are subsidized by UMass Lowell. The UMass Lowell subsidy is applied in our cost model prior to determining the direct cost allocation in our billing rates.
Rates include lab supplies*, stock materials, short use of the research laboratory ancillary and equipment and tools.
In accordance with federal guidelines CRF user rates are reviewed on an annual basis to coincide with the University’s fiscal year. Published rates will be reviewed and possibly adjusted July 1st of each fiscal year.
Note 1: Once users are certified, lab staff will provide minimal guidance (less than 10 minutes for each occurrence free of charge) for sample preparation, etc. Users requiring sample preparation must reserve “sample prep services” from the order menu.
Note 2* (Rates for the Nanofabrication Laboratory include gowning for one person. Gowning for additional guests must be ordered as an additional line item on the ordering system). Users of the experimental bays are required to prepay any and all related equipment installation and removal cost.
All “self-use” instrument users must complete Level 1(UMass Lowell General Training and Level 2 (lab specific safety training) prior to lab entry. Level 1 safety training may be completed online at http://www.uml.edu/eem/. Level 2 safety training is to be coordinated with the specific Lab Director/Manager. There is no charge for safety training.
Standard operating hours for internal users are 8:30 a.m. until 5 p.m., or as permitted by the specific CRF lab director/manager.
Instrument use outside standard hours may be coordinated with the lab director/manager. After hours use of any CRF is not permitted without the approval of the lab manager/director.
Note: After hours use of any CRF may be allowed on an emergency basis and not permitted without the approval of the Lab Manager/Director.
Our CRISP ™ database provides streamline searches, and order placement and reservations. Using the calendars feature, users may request services (referred to as “assisted use”) to be fulfilled by our lab staff. For such orders, please designate a required due date. When reserving using “self-use” hours, users request a specific time slots for instruments and facilities use. The scheduling tool will inform users when there is a conflict in placing the reservation. Please do not make reservation when there is a schedule conflict with another user. Reservations may be made for all CRF using one order form. Shopping carts remain open in the order system until orders are submitted. Users may use the “notes” feature of the order form to communicate information or ask question of the lab directors/managers.
All order are reviewed and confirmed by the appropriate CRF lab directors/managers. Users will receive an email order confirmation. Order confirmation should be received within 8 business hours of the order request.
Upon completion of an order, CRF lab staff close the order in the CRISP™ database system. If for any reason you are not satisfied with the instruments performance or services rendered, please discuss with the specific CRF lab director/manager.
A 24-hour cancellation policy is requested. Lab Director/Managers have the discretion to require a stricter cancellation policy based upon CRF activity. Users will be billed for “no-shows.” Charges for “no-shows” may not be charged to government sponsored programs and will be charged to faculty discretionary accounts.
SPEED TYPE NUMBERS at the time of order. We request that faculty provide their students with the correct speed type number to include on the CRF order. Faculty may email the CRF Business Office with the appropriate speed type number once the billing statement is received. After 30 days if faculty are non-responsive to request for the appropriate charge number, CRF invoices will be charged to the faculty’s discretionary account. Core Research Facilities Agreement may be indicated under the “billing reference” field on the order form.