Luvai F. Motiwalla is a Professor in the Manning School of Business - Operations and Information Systems Department at UMass Lowell.

Professor Luvai F. Motiwalla

Professor, FDC Steering Committee Vice Chair

Manning School of Business
Operations and Information Systems
(978) 934-2754
(978) 934-4340
(978) 934-4340
Pulichino Tong Business Center - 410
Profile Links

Research Interests

Research focuses on IT use and adoption, information privacy, mobile analytics and design science.

Current research mainly focuses focuses on IT usage and adoption in the mobile system context, organizational system assimilation with enterprise systems, information privacy and data analytics. enterprise systems implementation.


  • Ph D: Business Administration, (1989), University of Arizona - Tucson, AZ
    Supporting Area: Management Information Systems, Management & Policy
  • MS: Management Information Systems, (1986), University of Arizona - Tucson, AZ
  • BBA: Accounting, (1983), Penn State University - Middletown, PA
  • Other: Accounting, (1979), University of Bombay - Bombay, India


Professor of MIS. Got his Ph.D. 1989, University of Arizona. He has two books, several journal articles in top MIS journals and recipient of four grants from NIH, NSF, Dep Edu and Davis Foundation. He was Chair of OIS Dept. from 2008-11 and 2015-18

Selected Awards and Honors

  • Best Paper Award 2023 (2023), Scholarship/Research - New England Association of Information Systems
  • Best Student Paper Award (2022), Scholarship/Research - New England Association of Information Systems (NEAIS)

Selected Publications

  • Goyal, S., Chauhan, S., Gupta, P., Motiwalla, L.F. (2023). A Meta-Analysis of Funder’s intention on Crowdfunding Platforms.
  • Talaei-Khoei, A., Motiwalla, L.F. (2023). A new method for improving prediction performance in neural networks with insufficient data. Decision Analytics Journal, 6 100172.
  • Babu, X., Motiwalla, L.F. (2023). Designing a Digital Marketing Analytics Operations Platform using Action Design Research.
  • Wu, C., Motiwalla, L., \& Kordzadeh, N., . (2023). Selecting a physician from the physician review sites (PRS) is a challenging and complex task for patients. This paper addresses the issue of multiple ratings in the PRS application with analytical techniques of dimension reduction and text mining (52: pp. 49--65).
  • Adeborna, E., Motiwalla, L.F. (2023). Toward Gamified ERP Application: Enhancing User Motivation and Engagement Using a DSR Framework.
  • Babu, X., Motiwalla, L.F. (2023). Vehicle Trade Time Application Service Design for Fintech using Action Design Research.
  • Chauhan, S., Kumar, P., Gajpal, Y., Motiwalla, L.F. (2022). Investigating trust in mobile payment services in India: The moderating of gender. Journal of Theoretical and Applied Information Technology, 100(20) 6049--6060.
  • CHAUHAN, S. (O.P. Jindal Global University, Sonipat, India), KUMAR, P. (Indian Institute of Management Sambalpur, India), GAJPAL, Y. (University of Manitoba Winnipeg, Canada), Motiwalla, L.F. (U MASS Lowell) (). INVESTIGATING TRUST IN MOBILE PAYMENT SERVICES IN INDIA: THE MODERATING ROLE OF GENDER. Journal of Theoretical and Applied Information Technology, 100(20) 6049-6060.
  • Li, X.B., Liu, X., Motiwalla, L.F. (2021). Valuing Personal Data with Privacy Consideration. Decision Sciences, 52(2) 393-426.
  • Albashrawi, M., Motiwalla, L.F. (2020). An Integrative Framework on Mobile Banking Success. Information Systems Management, 37(1) 16-32.
  • Motiwalla, L.F., Albashrawi, M., Kartal, H.B. (2019). Uncovering unobserved heterogeneity bias: Measuring mobile banking system success. International Journal of Information Management, 49 439-451.
  • Motiwalla, L.F., Deokar, A., Sarnikar, S., Dimoka, A. (2019). Leveraging data analytics for behavioral research. Information Systems Frontiers, 21 735–742.
  • Albashrawi, M., Kartal, H., Oztekin, A., Motiwalla, L.F. (2019). Self-Reported and Computer-Recorded Experience in Mobile Banking: a Multi-Phase Path Analytic Approach. Information Systems Frontiers.
  • Albashrawi, M., Motiwalla, L.F. (2019). Privacy and Personalization in Continued Usage Intention of Mobile Banking: An Integrative Perspective. Information Systems Frontiers.
  • Talaei-Khoei, A., Motiwalla, L.F., Kazemi, S.F. (2018). A Predictive Method to Determine Incomplete Electronic Medical Records. ACM Press
  • Chauhan, S., Jaiswal, M., Rai, S., Motiwalla, L.F., Pipino, L. (2018). Determinants of adoption for open-source office applications: A plural investigation. Information Systems Management, 35(2) 80--97.
  • Albashrawi, M., Motiwalla, L.F. (2017). Understanding Mobile Banking Usage. ACM Press
  • Sevkli, A. . (Fatih University), Motiwalla, L.F., Abdulkarem, H.F. (2017). The Design and Implementation of a Context-aware Mobile Hadith Learning System. International Journal of Mobile Learning and Organization , 11(4) 295-313.
  • Albashrawi, M., Kartal, H., Oztekin, A., Motiwalla, L.F. (2017). The Impact of Subjective and Objective Experience on Mobile Banking Usage: An Analytical Approach. Proceedings of the 50th Hawaii International Conference on System Sciences (HICCS-50)
  • Albashrawi, M., Motiwalla, L.F. (2016). Adoption of Mobile ERP in Traditional-ERP Organizations: The Effect of Computer Self-Efficacy.
  • Motiwalla, L.F., Li, X.B. (2016). Unveiling consumers’ privacy paradox behaviour in an economic exchange. International Journal of Business Information Systems, 23(3) 307–329.
  • Albashrawi, M., Motiwalla, L.F. (2015). The Moderating Effect of Privacy and Personalization in Mobile Banking: A Structural Equation Modeling Analysis.
  • Simons, L.P., Foerster, F., Bruck, P.A., Motiwalla, L.F., Jonker, C.M. (2015). Microlearning mApp raises health competence: hybrid service design. Health and Technology, 1–9.
  • Simons, L.P., Foerster, F., Bruck, P.A., Motiwalla, L.F., Jonker, C.M. (2014). Microlearning mApp to Improve Long Term Health Behaviours: Design and Test of Multi-Channel Service Mix. 2th Bled Conference, Bled, Slovina
  • Motiwalla, L.F., Li, X.B. (2013). Developing privacy solutions for sharing and analysing healthcare data. International Journal of Business Information Systems, 13(2) 199-216.
  • Surma, J., Motiwalla, L.F., Roszkiewicz, M., Wojcik, J. (2013). Social Network Sites a Source of Customer Behaviors.
  • Joshi, P., Riaz Khan, M., Motiwalla, L.F. (2012). GLOBAL REVIEW OF PARKING MANAGEMENT SYSTEMS & STRATEGIES. Proceedings for the Northeast Region Decision Sciences Institute (NEDSI), 477 - 496.
  • Bruck, P.A., Motiwalla, L.F., Foerster, F. (2012). Mobile learning with micro-content: a framework and evaluation. 25th Bled eConference. from www. bledconference. org.
  • Tello, S.F., Motiwalla, L.F. (2010). Using a Learning Management System to Facilitate Learning Outcomes Assessment. Learning Management System Technologies and Software Solutions for Online Teaching: Tools and Applications.
  • Motiwalla, L.F. (2009). A Voice-Enabled E-Learning Service (VoIS) Platform (pp. 597–602).
  • Li, X.B., Motiwalla, L.F. (2009). For Sale by Owner Online: Who Gets the Saved Commission? Communications of the ACM, 52(2) 110-114.
  • Motiwalla, L.F., Qin, J. (2007). Enhancing mobile learning using speech recognition technologies: A case study.
  • Motiwalla, L.F. (2007). Mobile learning: A framework and evaluation. Computers and Education, 49(3) 581-596.
  • Motiwalla, L.F., Khan, M.R., Xu, S. (2005). An intra- and inter-industry analysis of e-business effectiveness. Information and Management, 42(5) 651-667.
  • Motiwalla, L. (2005). Speech-enabled mobile learning application. Symposium, 2005 Wireless Telecommunications, 1.
  • Motiwalla, L.F., Malik, R. (2004). Exploration of wireless/handheld devices for electronic learning. Proceedings of the Austin Mobility Roundtable.
  • Chen, Y., Motiwalla, L.F., Khan, M.R. (2004). Using Super-Efficiency Dea to Evaluate Financial Performance of E-Business Initiative in the Retail Industry. International Journal of Information Technology & Decision Making, 3(2) 337-351.
  • Motiwalla, L.F., Khan, M.R. (2003). Financial impact of e-business initiatives in the retail industry. Journal of Electronic Commerce in Organizations (JECO), 1(1) 55–73.
  • Motiwalla, L.F., Hashimi, A. (2003). Web-Enabling for Competitive Advantage: A Case Study of Himalayan Adventures. Annals of Cases on Information Technology (ACIT), 5(1) 274.
  • Shea, T., Motiwalla, L.F., Lewis, D.A. (2001). Internet-Based Distance Education–The Administrator’s Perspective. Journal of Education for Business, 77(2) 112.
  • Motiwalla, L. (2000). An e-education framework for training in the next generation enterprises. Proceedings Academia/Industry Working Conference on Research Challenges ’00. Next Generation Enterprises: Virtual Organizations & Mobile/Pervasive Technologies. AIWORC’00. (Cat. No.PR00628), 139.
  • Motiwalla, L.F., Tello, S. (2000). Distance Learning on the Internet: An Exploratory Study. Internet and Higher Education, 2(1) 253-264.
  • Motiwalla, L.F., Wahab, M. (2000). Predictable variation and profitable trading of US equities: A trading simulation using neural networks. Computers and Operations Research, 27(11-12) 1111-1129.
  • Motiwalla, L.F., Tello, S.F. (2000). Short communication: From the trenches: Distance Learning on the Internet: An Exploratory Study. The Internet and Higher Education, 2 253 - 264.
  • Motiwalla, L.F., Fairfield-Sonn, J. (1998). Measuring the impact of expert systems. The Journal of Business and Economic Studies, 4(2) 1.
  • Aiken, M., Motiwalla, L.F., Fish, K., Bsat, M. (1995). A comparison of neural networks with discriminant analysis (pp. 22–24).
  • Motiwalla, L.F. (1995). An intelligent agent for prioritizing e-mail messages. Information Resources Management Journal, 8 16–16.
  • Motiwalla, L.F., Aiken, M. (1993). An organizational communications perspective on knowledge-based mail systems. Information & management, 25(5) 265–272.
  • Motiwalla, L.F., Gargeya, V.B. (1992). Expert systems in service operations. Industrial Management & Data Systems, 92(8) 14–19.
  • Motiwalla, L.F., Nunamaker, Jr, J.F. (1992). Mail-man: A knowledge-based mail assistant for managers. Journal of Organizational Computing and Electronic Commerce, 2(2) 131–154.
  • Sheng, O.R., Motiwalla, L.F., Nunamaker, J.F., Vogel, D. (1989). A framework to support managerial activities using office information systems (3: pp. 532–540).
  • Motiwalla, L.F., Higa, K., Sheng, O.R., Nunamaker, J.F. (1989). A knowledge-based mail system to support managerial activities (3: pp. 650–659).

Selected Presentations

  • Improving Usability of Health IT: Physician Review System - South Eastern Decision Sciences Institute (SEDSI) Conference, February 2023 - Wilmington, DE
  • Secured Serverless Microservices Architecture for Digital Process Innovation: A FinTech Case Study - NEAIS 2021 Proceedings, October 2021 - Boston
  • "Using Analytics and Dashboard Technologies to Improve Physician Selection Decisions - AIS SIG Decision Support and Analytics Pre-ICIS Symposium, December 2019 - Munich, GE
  • Using Analytics to Predict Project Management Success - 3rd North American International Conference on Industrial Engineering and Operations Management, September 2018 - Washington, DC
  • A Predictive Method to Determine Incomplete Electronic Medical Records - ACM SIGMIS CPR 2018 , June 2018 - Buffalo, NY
  • Understanding Mobile Banking Success Through User Segmentation - 51st Hawaii International Conference on System Sciences 2018, January 2018 - Kona, Hawaii
  • Industry Partnership for Business Analytics Programs: Role of Advisory Board Members - in the American Conference on Information Systems (AMCIS) , August 2017 - Boston
  • Developing a Scholarly Profile and Socializing in the Profession - American Conference on Information Systems (AMCIS) , August 2017 - Boston
  • An integrative framework on system usage with the digital transformation from mobile banking - ACM SIGMIS CPR 2017 Conference, June 2017 - Bengaluru
  • The eOutcomes Project: Evaluating Achievement of Learning Outcomes in e-Learning Environments - Annual Meeting of the Decision Sciences Institute, May 2008 - Baltimore, MD
  • Outcome Assessment of Learning Objectives: A Case of for using e-Learning Software - Americas Conference on Information Systems, August 2006 - Acapulco, Mexico

Selected Contracts, Fellowships, Grants and Sponsored Research

  • New Technology to Preserve Patient Privacy and Data Quality in Health Research (2011), Grant - NIH
    Motiwalla, L.F. (Co-Principal)
  • New Technology to Preserve Patient Privacy and Data Quality in Health Research (2011), Grant - National Institute of Health
  • Cyber Learning: Transforming Ed. TACTiLE: Technology Aided Collaborative Transformation in Learning and Education (2012), Grant - National Science Foundation
  • Consumer Electronic Privacy Protection System (2008), Grant - National Science Foundation
  • Using an Electronic Learner Management System for Outcomes Assessment Across Academic Disciplines (2006), Grant - Davis Educational Foundation
  • Using an Electronic Learner Management System for Outcomes Assessment across Academic Disciplines (2006), Grant - Davis Educational Foundation
    Tello, S.F., Carter, K., Motiwalla, L.F.