If you request is urgent, please contact Facilities Management Service Center at 978-934-2601. If your request is non-urgent, please submit a service request online.
| Trade | Urgent | Non-Urgent |
|---|---|---|
| Appliances | Appliance replacement | Appliance repairs, washing machine repairs, food service appliance repairs |
| Electrical & Lighting | Ballast defective, electrical outlets out, lights out, power out | Light sensor repair, light bulb out, lighting outside replacement, light switch repairs, blown fuse/tripped breaker, electrical outlet covers, electrical light covers, outlet install |
| Elevator | Doors not opening/closing, stuck between floors, entrapment, call/floor buttons not working | Needs cleaning, lights out, inspection required, other |
| Environmental Health & Safety | Chemical/gas/burning orders, mold, acid neutralization alarm | Fire extinguishers, recycle bin replacements, pickup/disposal of light bulbs and/or miscellaneous items |
| Exterior Services/Grounds | Snow & ice removal, broken glass, dead birds, pot hole repairs, irrigation break | Parking garage service, dumpsters, trash, sawhorses, outdoor furniture repair, landscaping |
| Fire Safety | Smoke detector, alarms, sprinkler leak, fire panel beeping | Fume hood repairs, emergency exit signs |
| Furniture | n/a | Move furniture, remove furniture, dispose of furniture |
| General Repairs/Carpentry | Roof leak, exterior door repair, assemble furniture | Interior door repair, painting repairs, wall repair, hang items, floor tiles/flooring, ceiling tiles, furniture repair, bathroom stall repairs, window repairs/leaks, parking lot arm gate, graffiti, paper towel dispensers, masonry service, general repairs |
| Housekeeping | Add paper towels, add toilet paper, clean floor spill, glass clean-up | Clean carpets/stains, empty hallway trash bins, replace hand sanitizer, clean-up trash in building, power washing, strip and wax floors, vacuum service |
| HVAC | HVAC service, room too cold/hot, leaking unit, leaking pipes | Portable AC service, install window unit, power plant, BMS, noisy AC unit |
| Lockshop/Keys | repair crash bar, locks, request key | Change locks/recore, remove/repair lock, cabinet/desk lock, key does not work, door not locking |
| Pest Control | mice, spiders, bedbugs, ants, cockroaches, fruit flies, bees, other | |
| Plumbing | Bathroom water leaking, toilet clogged, toilet leaking, sink leaking, water running, odor, ceiling leak, flood/overflows, no hot water | Broken toilet seat, low water pressure, plumbing fixture repairs, water hydration system service |
| Signage | n/a | Interior room inserts, interior room sign, interior directional signs, interior maps in quad area, exterior parking signs, exterior building signs, exterior monument signs, exterior bus shelter signs, exterior pedestrian signs |