Facilities Operations and Services oversees the maintenance, safety and energy management of the university’s buildings and grounds through its multiple departments. Please find answers to frequently asked questions in those areas.
- Why do I have limited control of the temperature in my office?
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The temperature guidelines for UMass Lowell must comply with state and international energy conservation codes. Building temperatures are controlled by the Building Management System (BMS).
Heating Season (mid-October through mid-April)
- Occupied: 70 degrees F (+/- 2 degrees F)
- Unoccupied: 55 degrees F
Cooling Season (mid-April through mid-October)
- Occupied: 74 degrees F (+/- 2 degrees F)
- Unoccupied: 85 degrees F
- Who do I contact to have my trash or recycling container emptied?
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Emptying individual trash and recycling bins is a shared responsibility. Trash and recycling containers in the hallway are emptied daily by our Housekeeping/Building Services team. If your receptacle has not been emptied, please submit a Service Request Form. If you required immediate response, please contact Facilities Operations and Services at 978-934-2601.
- How do I request keys?
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To obtain keys, complete the Key Request Form. Please make sure to complete all information on the form, including the key number.
- How do I return my key?
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When an employee moves from their current location or leaves the university, their keys are required to be returned to either the Service Center, UCAPS or Human Resources.
- Who do I contact about snow or ice removal?
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Facilities Operations and Services works with contracted companies to remove snow in a timely manner. If you have questions or concerns about areas of campus that need to be cleared of snow or ice, please contact Facilities Operations and Services at 978-934-2601.