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Service Request Procedures

  1. Click on Service Requests located on the left hand menu.
  2. Enter UMass Lowell username (FirstName_LastName) and password. Click on continue.
  3. Select a site page; click on service requests.
  4. Display service requests page: click on create service request in the lower right corner.
  5. Confirm requester page: fill in any extra information then click next.
  6. Select a Service page: choose locksmith services or new web request.
  7. Enter Service Details:
    • Fill in "Work Title" (e.g Building-Room number).
    • Fill in "Description of Work" (details of request).
    • Click "next".
  8. Location page:
    • Click on site button; click on UMass-Lowell-Lowell or LOW02.
    • Click on building button, then click on your building name. Note: floors and rooms are not required.
    • Click "next".
  9. Review your information and then click finish.
  10. You can now hit Logout in upper right corner.