Violence, because of emotional distress is rare and typically occurs when the student's level of frustration has been so intense or of such an enduring nature as to erode all of the student's emotional controls.

Prevent frustration by calmly acknowledging the intensity of the situation, ie: "I can see you're really upset."Ignore warning signs.
Be clear about what behaviors are acceptable.Threaten or corner the student.
Stay safe. Have easy access to a door and get others involved as needed.Touch the student.
Submit a STARs report if you believe that additional outreach would be beneficial.Get into a power struggle.

Content adapted and with permission from the University of Kentucky Counseling Center.