01/30/2026
By Hannah King
The Office of Student Life & Well-being invites UMass Lowell faculty and staff to participate in HAIL™, a training session designed to support your work with students through effective problem-solving and resiliency-focused conversations.
HAIL™ is a conversation scaffolding tool that helps guide students through challenges by promoting critical thinking, reflection, and resilience. It offers a structured yet flexible approach that faculty and staff can use across advising, teaching, and student support interactions. We first piloted HAIL™ at UMass Lowell in 2024 with 25 trained users, and the response was overwhelmingly positive. Based on early success and meaningful preliminary outcomes, particularly related to student empowerment and confidence in navigating challenges, the program has expanded significantly. This semester, HAIL™ has grown to nearly 300 trained users across campus. The program is free for the UML community, supporting a shared, campus-wide investment in student success.
Training Details:
- Date: Friday, Feb. 6
- Time: 2–4 p.m.
- Location: University Crossing 158
Please sign up for training using this form.
This session is open to both new participants and those seeking a refresher. During the training, participants will:
- Learn the HAIL framework and how it supports student problem-solving
- Practice using HAIL in common student scenarios
- Explore ways to integrate HAIL into everyday conversations with students
We welcome any faculty and staff who work directly with students to attend! Your participation helps strengthen a consistent, empowering approach to student support and well-being across campus.
For any questions about the program, please email Hannah_King@uml.edu.