How to Ship Your Visa Documents

The International Students & Scholars Office offers students and scholars two options to ship their visa documents. Detailed information for each option is provided below.

To avoid shipping delays or errors that may lead to issues with the processing of your visa we strongly recommend shipping your initial visa document (I-20, DS-2019) using eShipGlobal, as this service is very reliable and you can track your shipment. Note that prices vary dependent on shipping times and carriers.

Important Notice: As of June 4, 2019 DSOs are only authorized to release the Form I-20 directly to nonimmigrant students, their dependents, or, for minors, to their parent or legal guardians. It is not legal to ship a Form I-20 to a recruiter or agent.

Please choose one of the shipping options below.

Option 1 - Receiving your I-20 electronically via e-mail

Due to COVID-19, SEVP has temporarily allowed Designated School Officials (DSO) to email a digitally signed Form I-20 that contains a "digitally reproduced copy of a physical signature". Students newly issued an updated Form I-20 may request this option on their e-form request (OPT, CPT, New Degree Program, etc.). You will then receive an email from ISSO with a link to the Electronic I-20 e-form, where you will download your I-20. For instructions on how to complete the Electronic I-20 e-form, please view our Electronic I-20 Job Aid.

Option 2 - EShipGlobal

The International Students & Scholars Office at UMass Lowell now uses "eShipGlobal," the centralized online shipping service, for all express mail services to International Students & Scholars. We are happy to offer this service to help provide your initial I-20 and DS-2019 documents in a timely manner. EShipGlobal contracts with FedEx and DHL to provide competitive and discounted rates to our International Student & Scholar population. Payment options include credit card, wire transfer, or PayPal.

At this time, all express shipping services have stopped shipments to Iran.If you are currently in Iran and wish to have an I-20/DS-2019 shipped to you, we will need to mail the document via USPS First Class Mail.

Due to the evolving COVID-19 situation, the movement of shipments has resumed to select postal codes and metro areas across India for a combination of both pickup and delivery options. If you currently have shipments in transit, eShipGlobal will reach out to you to ensure these shipments are looked after and delivered as soon as possible.

To take advantage of their discounted shipping rates please follow the instructions outlined below:

  • Complete the eShipGlobal e-form
  • Upon submission you will be routed to the e-shipglobal website to create a new account or login to an existing account.
  • After you have successfully logged in, select "Receive a Package from Universities"
  • When prompted, create a shipment by entering your UMass Lowell Student ID number, mailing address, e-mail address, and phone number
  • After completing the "receiver's address" and "shipment information" section click "continue"
  • You will then be presented to select from available courier/service offerings
  • Pick the service you prefer and click "continue"
  • Select your preferred payment option (credit card, wire transfer, or PayPal) and complete the payment details
  • After completing the payment details choose "confirm payment"

Once you have entered all of your information, including payment details, the ISSO office will be notified that a shipping label has been created for you. You will receive an e-mail notification after we have prepared your package for shipment including tracking information.

If you experience difficulty with the eShipGlobal service or website, use the "Help link" on the eShipGlobal website for step-by-step instructions. Please do not contact FedEx, DHL, or the ISSO as we will not be able to resolve technical issues directly.