About Academic Alerts

Identifying students who are struggling and getting them connected to supports such as tutoring and success coaching have been key to UMass Lowell’s student success strategy. We began with midterm grades for all courses in 2005 and then implemented Starfish Early Alerts in 2012, for first year and gateway courses that were identified by academic departments.

Beginning in the fall 2021, we are introducing a new integrated Academic Success Alert web application. We are grateful to our web services team who created this "one front door" for academic alerts and referrals and to our IT team who integrated these alerts into Salesforce (CRM) which allows our academic services teams to manage and track our outreach to students. When alerts are entered, our team of professional advisors on the college based advising team and in the Centers for Learning reach out to check in with students and connect them with supports.

UMass Lowell (UML) Academic Success Alerts - is a new web application which combines a number of previous faculty alert processes into one centralized system.

The alerts include:

  1. Never Attended Alert (Sept. 9 thru Sept. 17): A new alert added to give faculty an easy way to indicate that a student is not actually attending a class they are registered for.
  2. Early Alert (Sept. 22 thru Sept. 30): Replaces previous early Starfish alert for Starfish classes.
  3. Midterm Alert (Oct. 14 thru Oct. 22): Consolidates midterm grades for all classes and mid-semester Starfish alert for Starfish classes.
  4. Final Alert (Nov. 3 thru Nov. 10): Replaces previous final Starfish alert for Starfish classes.
  5. Anytime Academic Referral Alert (Sept. 1 thru Dec. 18): Integrates recently added referral form to allow faculty to refer students to academic support at any time during the semester.
    • STARs Referral: STARs addresses student behaviors that are disruptive and may include mental health and/or safety issues and reports go directly to a campus-wide team for review and outreach.

Please review a quick two page Instructor Quick Guide (pdf).

Never Attended Alert (Sept. 9 thru Sept. 17):

This alert is available for all UML courses as we approach the end of the add/drop period and aims to identify students who have not attended. This creates a one stop place for faculty to alert the registrar and other campus supports that a student has not attended. The Registrar and Academic Services team reaches out to all students who are flagged as never attended.

Early Alert (Sept. 22 thru Sept. 30):

This alert is only available in UGRD courses that were previously Starfish Courses selected by college/department and aims to provide students with some feedback early in the semester. When alerts are raised, a member of our academic services advising team reaches out to connect students to tutoring, success coaching or other supports that may help the students to be successful.

Midterm Alert (Oct. 14 thru Oct. 22):

The Midterm Alert/feedback is available for all UML courses. These alerts are the midterm grade roster and are stored in SiS. The Registrar and Academic Services team communicates to all students who are flagged as caution, failing, and never attended and connects students to tutoring, success coaching or other supports. Midterm alert feedback is shared with advisors and academic colleges to assist with supports and interventions.

Final Alert (Nov. 3 thru Nov. 10):

This alert is only available in UGRD courses that were previously Starfish Courses selected by college/department and aims to provide students with some feedback prior to the withdrawal period. When alerts are raised, a member of our academic services advising team reaches out to connect students to tutoring, success coaching or other supports that may help the student get back on track or make informed decisions about course withdrawals and implications.

Anytime Academic Referral Alert (Sept. 1 thru Dec. 18):

This alert is available for all UML courses and provides faculty the opportunity to seamlessly refer a student for additional supports such as tutoring, success coaching or follow-up at any time during the semester. When an anytime referral alert is initiated, a member of our academic services team reaches out to check-in with the student to connect the student with supports.

STARS Referral:

Faculty and staff can submit a STARs report if there is a concern for a student’s overall well-being. There will be a link for these reports in our new application and the link will also remain on the STARs website. STARs addresses student behaviors that are disruptive and may include mental health and/or safety issues and reports go directly to a campus-wide team for review and outreach. Students who qualify for a STARs referral demonstrate one or more of the following behaviors (this is not an exhaustive list):

  • Unusual or bizarre behavior such as talking to oneself, hurting oneself, saying strange things that don’t make sense;
  • Coming to class with injuries (i.e., black eyes, cuts, etc.);
  • Coming to class intoxicated or high, bragging about alcohol or drug abuse;
  • Changes or deterioration in class attendance, quality of interaction in class, quality of coursework and/or manner of dress/grooming;
  • Students who are disruptive in class;
  • Students who appear anxious or depressed;
  • Students who tell you they are homeless or food insecure.

Contacts

Kerry Donohoe - Dean of Academic Services

Sheila Riley-Callahan - Executive Director of Academic Services & Special Programs
Email: Sheila_RileyCallahan@uml.edu
Phone: 978-934-2936

Douglas Cooper - Assistant Director of Academic Services & Retention Initiatives, Centers for Learning
Email: Douglas_Cooper@uml.edu
Phone: 978-934-4548

Mai Nguyen - University Registrar